Use this guide to diagnose and fix login failures, blank pages, unexpected logouts, locked features, and UI display problems in the Search Atlas dashboard.

# **🔐 Error 1: Login form doesn't respond when I click Sign In**

**What's happening:** A browser extension or cache issue is blocking the login process.

**Steps to try:**

- Hard-refresh the page.
- Disable browser extensions (ad blockers, privacy tools, password managers) and try again.
- Try an incognito window.
- Clear cookies and cache for dashboard.searchatlas.com.
- Use the Forgot Password link to reset credentials if the form consistently won't submit.

# **🔄 Error 2: Logged out unexpectedly in the middle of working**

**What's happening:** Your session expired or was reset due to a network interruption.

**Steps to try:**

- Log back in — your saved work is not lost.
- Check that your browser doesn't clear cookies when it closes.
- Ensure your browser allows cookies from searchatlas.com.
- If this happens frequently, contact support — it may indicate a session configuration issue.

# **🔒 Error 3: A feature I expect is locked or shows an upgrade prompt**

**What's happening:** Either the feature isn't included in your plan or your account needs a session refresh after a recent upgrade.

## **Steps to try:**

- Log out and log back in — plan changes require a fresh session.
- Check your plan features: **Click your avatar (top-right corner) → Billing (Plans & Top-ups)**.
- Wait 10 minutes after upgrading — activation has a short delay.
- If your plan shows the feature but it's still locked, contact support with a screenshot.

# **⚪ Error 4: Page loads blank — only white space visible**

**What's happening:** A JavaScript bundle failed to load, often triggered by a browser extension or stale cache.

**Steps to try:**

- Hard-refresh: Ctrl + Shift + R / Cmd + Shift + R.
- Open in incognito mode.
- Clear browser cache and reload.
- Try Chrome — it's the most compatible browser for the platform.
- Contact support if blank pages occur consistently across browsers.

**Note:** If the blank screen appears specifically inside Website Builder and is accompanied by a persistent "making changes" spinner, this may indicate a platform-level issue rather than a browser-side problem. Contact support immediately with your project URL so the team can investigate server-side — support has a dedicated escalation path for Website Builder-specific blank-page incidents.

# **⚠️ Error 5: After a recent browser update, parts of the UI are broken**

**What's happening:** Browser updates occasionally break JavaScript rendering for complex web apps.

**Steps to try:**

- Hard-refresh to reload all JavaScript assets.
- Clear full browser cache (not just cookies).
- Disable recently updated extensions.
- Try in a different browser to confirm it's browser-specific.
- Check if the issue resolves itself after 24 hours — our team deploys compatibility fixes quickly.

# **🔔 Error 6: Notification or alert banners won't dismiss**

**What's happening:** The dismiss button's click handler failed, usually due to a JavaScript error.

**Steps to try:**

- Hard-refresh the page — the banner usually won't reappear.
- If the banner is blocking important UI, use browser zoom-out (Ctrl + -) to see around it temporarily.
- Log out and back in.
- Report it to support with a screenshot — include the banner text so we can identify the source.

# **🔀 Error 7: Data from one project appearing in another project's view**

**What's happening:** A rare caching issue is mixing project data. Affects dashboard widgets and reports.

**Steps to try:**

- Hard-refresh the page immediately.
- Log out and log back in to clear any cross-project session data.
- Navigate directly to the correct project via **Left Sidebar → OTTO SEO → All Sites → [Your Project Name]**.
- Contact support immediately — this is a data isolation issue we prioritize.

# **👥 Error 8: Team member can't access the account after being invited**

**What's happening:** The invite may have expired, gone to spam, or the seat limit was reached.

**Steps to try:**

- Go to **Top-right Corner Avatar → Settings → Team Members (Pending Invites)** and resend the invite.
- Have the teammate check their spam folder.
- Confirm your plan allows the number of seats you're trying to fill: **Click your avatar (top-right corner) → Billing (Plans & Top-ups)**.
- After the teammate accepts the invite, have them log out and back in to refresh permissions.
- Contact support if the accepted invite shows no access — include the teammate's email address.

**🌀 Most dashboard and navigation issues trace back to browser cache, extensions, session timeouts, or permission mismatches — not system failures. Work through the steps for your specific error above, and contact support if the problem persists.**