## **📋 Overview**

If articles have left your publication queue without an obvious alert, don't worry. In most cases the content has not been deleted. It has been moved to a different status because of an automated rule, an integration issue, or a queue setting. This article explains why this happens and walks you through how to locate, restore, and re-publish your articles.

## **❓ Common Reasons Articles Leave the Queue**

Articles can be removed from the active publication queue for several reasons:

- **Failed publishing checks:** If an article fails a required field, SEO, or formatting check at publish time, it is moved back to Drafts instead of going live.
- **Publisher rejection:** If a publisher manually rejects a publication, the article is removed from the active queue. In the past this could happen without a notification being sent; publisher-rejected articles are now automatically added back to the auto-assignment queue so they can be reassigned and re-submitted.
- **Disconnected CMS integration:** If the connection to your CMS (such as WordPress) expires or loses authorization, queued articles cannot publish and are returned to a pending state.
- **Scheduling conflicts:** When two articles are scheduled for the same slot, or a scheduled date has passed, the article may be unscheduled automatically.
- **Bulk actions or filters:** A bulk status change, or a saved filter that hides certain statuses, can make articles appear to be missing when they are simply filtered from view.
- **Permission or seat changes:** If the assigned author's access changes, their articles may be unassigned and removed from the active queue.

## **🔎 How to Find Your Missing Articles**

Before restoring anything, confirm where your articles currently sit.

1. Open **Content Genius** (or your relevant content tool) and go to the **Articles** dashboard.
2. Clear any active filters by selecting **All Statuses** and **All Authors**.
3. Use the search bar to enter each article ID (for example, **200101**) one at a time, or paste the title.
4. Check the status column. Articles usually move to **Draft**, **Unscheduled**, **Failed**, or **Unassigned** rather than being deleted.

In nearly all cases your content is still present and recoverable from one of these statuses.

## **♻️ How to Restore Articles to the Queue**

Once you have located the articles, follow the steps below to return them to your publication queue.

### **1. Reassign the Author**

1. Select the affected articles using the checkboxes.
2. Choose **Reassign** from the bulk actions menu.
3. Pick an active team member with publishing permissions.

### **2. Re-add to the Publication Queue**

1. With the articles still selected, click **Add to Queue** or **Schedule**.
2. Choose a publish date and time, making sure no two articles share the same slot.
3. Confirm your changes.

### **3. Resolve Any Publishing Errors**

1. Open each article flagged as **Failed**.
2. Review the error message at the top of the editor (for example, a missing title tag or disconnected CMS).
3. Fix the flagged issue, then save and re-queue the article.

## **🔌 Reconnect Your CMS Integration**

A disconnected CMS is one of the most frequent causes of stalled queues. To check and restore it:

1. Go to **Settings > CMS Connectors**.
2. Locate your CMS connection and check its status.
3. If it shows **Disconnected** or **Expired**, click **Reconnect** and re-authorize access.
4. Return to the queue and re-publish your articles.

## **🛡️ How to Prevent This in the Future**

- **Turn on queue notifications:** In **Settings > Notifications**, enable alerts for failed publishes and status changes so you are informed immediately.
- **Review the queue regularly:** Your account also runs an automated weekly publication health check that flags stalled or failed articles after a short grace period, but a quick manual weekly check still helps you catch unscheduled or failed articles early.
- **Keep integrations authorized:** Reconnect your CMS promptly whenever you change passwords or update permissions.
- **Avoid duplicate schedule slots:** Use the calendar view to confirm each article has its own time slot.
- **Confirm author access before offboarding:** Reassign articles before removing a team member's seat.

## **💬 Still Need Help?**

If you have located your articles but cannot restore them, or if specific article IDs are genuinely missing, contact our Support team. To help us resolve your request quickly, please include:

- The affected article IDs (for example, #200101 through #200105 and #200107).
- The current status shown for each article, if any.
- Whether your CMS integration is connected.
- The date you first noticed the articles were missing.

Our team can trace the status history of each article — including, where available, the reason it was made inactive — and restore or reassign them for you.