## 📋 Overview

If you missed your onboarding call or your trial is running out before you've had a chance to explore Search Atlas, don't worry. You can reschedule your onboarding session using the link in your original confirmation email, and our team can extend your trial so you have enough time to get started properly.



## 🔍 Step 1: Find Your Onboarding Confirmation Email

When you first booked your onboarding call, you received a confirmation email with a scheduling link. This same link can be used to reschedule your session.

- Search your inbox for an email from Search Atlas about your onboarding call.
- Look for a link inside that email that lets you reschedule or manage your booking.
- Click that link to choose a new date and time that works for you.

If you cannot find the original email, check your spam or junk folder. If it is not there, contact our team using the chat widget (see below) and a teammate can help you locate or resend it.



## ⏳ Step 2: Request a Trial Extension

If your trial is close to expiring and you haven't had a chance to use the platform — especially because you missed your onboarding call — our team can extend it so you are not penalized for the missed session.

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to be connected with a member of our support team.
3. Let the agent know you missed your onboarding call and that your trial is running low.
4. The team will review your account and apply an extension where appropriate.

Trial extensions are handled on a case-by-case basis, but our team is happy to help when a missed onboarding call is the reason you haven't explored the platform yet.



## 💡 Tips to Avoid Missing Your Onboarding Call

- Add the calendar invite to your preferred calendar app as soon as you book.
- Set a personal reminder 30 minutes before the session.
- If your schedule changes, reschedule as early as possible using the link in your confirmation email rather than skipping the session entirely.

## 🛠️ Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.