## 🎥 About Your VIP Summit Recordings

As a **VIP Summit** attendee, you have exclusive access to the full library of session recordings. These recordings are tied to the account and email address used when you purchased your VIP or Platinum Summit benefits. This article walks you through how to locate and watch your recordings, including what to do if the **My Purchases** option is missing from your account.



## ▶️ How to View the VIP Summit Recordings

Follow these steps to access your recordings inside the platform:

1. Log in to your Search Atlas account using the **same email address** you used to purchase your VIP Summit benefits.
2. Open the account menu by clicking your profile icon in the top-right corner of the platform.
3. Select **My Purchases** from the dropdown menu.
4. Locate the **VIP Summit** entry in your list of purchases.
5. Click on it to open the recordings library and begin watching your sessions on demand.

## 🔍 Why the My Purchases Option May Be Missing

If you do not see the **My Purchases** option, it is almost always because your VIP Summit benefits are attached to a different account or email address than the one you are currently logged in with. This commonly happens in the following situations:

- You purchased the Summit using a personal email but are logged in with a work email (or vice versa).
- Your team or agency purchased the benefits under a shared or admin account.
- The benefits were assigned to an alternate email during checkout.
- Your VIP benefits have not yet finished syncing to your platform account after purchase.

## 🛠️ Steps to Troubleshoot Missing Access

Before reaching out for help, try these quick checks to resolve the issue on your own:

- **Confirm your login email:** Log out and log back in using the exact email address you used at checkout, including any alternate or secondary addresses you may own.
- **Check your purchase confirmation:** Review the confirmation you received at the time of purchase to verify which email the VIP Summit benefits were assigned to.
- **Refresh the platform:** Fully reload the page or log out and back in to allow recently activated benefits to appear.
- **Look for multiple accounts:** If you manage more than one Search Atlas account, make sure you are signed in to the one linked to your Summit purchase.

## 📧 Transferring VIP Benefits to a Different Email

If your VIP Summit benefits were purchased under an email address you no longer use, or they were attached to the wrong account, they can be transferred to the correct email so that **My Purchases** and your recordings appear where you expect them. Because this transfer must be completed on our end, our team will need to verify your purchase details and move the benefits to your preferred account. Have your original purchase email and confirmation ready to speed up the process.



## 💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.