## 🔍 Identify the Charge

Check your billing history in the platform to confirm the $199 charge corresponds to an annual subscription plan. This amount typically matches the yearly billing for a paid tier. If you do not recall signing up or authorizing this payment, proceed to request a refund.



## ⚙️ Request a Refund via Support

Open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team. Provide the following details:

- Your account email or workspace name
- The date and amount of the charge ($199)
- A brief statement that you did not authorize or recognize the charge

Our billing team will review your request. If approved, you will receive confirmation: **Refund Amount: $199**, **Refund Method: Original payment method**, **Expected Timeframe: Refunds typically reflect within 5–10 business days.**



## 🛑 Cancel Your Subscription

To prevent future charges, cancel your subscription after the refund is processed:

1. Go to Profile avatar (top-right) → Billing → Plans & Top-ups
2. Locate your active plan and click **Manage Subscription**
3. Complete the confirmation/retention step to finalize

Your access will continue until the end of the current billing period, after which no further charges will occur.



## 💡 Prevent Future Unrecognized Charges

Enable billing notifications in your account settings to receive alerts before upcoming renewals. Review your subscription plan annually to confirm it still meets your needs.