## 🔍 Identify the Charge

Check your billing history to confirm the unauthorized $199 Growth plan charge. Note the date and payment method used.



## ⚙️ Cancel the Subscription

You can cancel the subscription yourself from the dashboard: click your profile avatar → **Billing** → **Services**, then open the ⋮ (three-dot) menu on the plan and choose **Cancel**. A confirmation/retention step will appear before the final confirmation. After cancelling, access continues until the end of the current billing period, and a pending cancellation can be reversed from the same place using **Activate**. Contacting support is optional, not required.



## 📋 Request a Refund

Once the subscription is cancelled, we will initiate a refund using our standard Refund Request Template. The refund will be issued to your original payment method.



## ⏱️ Refund Timeline

Refunds typically reflect in your account within 5–10 business days after processing. You will receive a confirmation with the refund amount and method.



## 🛡️ Prevent Future Issues

Review your subscription settings regularly. Upcoming improvements include a 48-hour cooling-off period and clearer cancellation confirmation to avoid accidental charges.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.