## 🔍 Why You Were Charged

Search Atlas offers a 7-day free trial for new accounts only. If you previously used a free trial on this email address or account, a new trial will not apply and the subscription begins immediately with a charge. In the case our team reviewed, the customer had an earlier trial on March 10, 2026, so the recent sign-up started a paid plan right away.



## 🛠️ Steps to Resolve

1. Log in to your Search Atlas account.
2. Go to Billing via the top-right corner avatar menu and cancel the active plan to stop future charges.
3. Open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.
4. Request a refund for the charge, referencing that you were not eligible for a new free trial due to a prior trial.

## 💡 Refund Details

Once approved, the refund is issued to the original payment method. Refunds typically reflect within 5–10 business days. The amount refunded matches the charge (e.g., $99 for a monthly Pro plan).



## ⚙️ Prevent Future Issues

Before starting a new sign-up, check your email history for past trial confirmations from Search Atlas. Only first-time accounts qualify for the free trial. If you are unsure, contact support via the chat widget before entering payment details.