## ✅ Verify Cancellation Status

Check your account history to confirm the subscription was canceled. In the human-agent case, the account showed cancellations on June 22 and June 26. If you see a similar record, the cancellation was processed but a charge may still have occurred.



## 💰 Request a Refund

If you were charged after a confirmed cancellation, contact support to submit a refund request to the billing team. Provide the charge amount, date, and any cancellation confirmation details. The agent in the real case refunded $199 to the original payment method with an expected 5–10 business day timeframe.



## 🗑️ Delete Your Account

After the refund is processed, you can request full account deletion. The human agent completed both the refund and account deletion in the same interaction.



## 💬 Contact Support for Immediate Help

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.