## 📋 Gather Your Invoice Details

Locate the invoice reference for the charge you want refunded. You can find this in your billing history or the receipt email. Have the invoice number ready (for example, #62669) before you contact support.



## 🛠️ Contact Support to Request the Refund

Open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team. Provide the invoice reference and clearly state that you previously canceled the Indexer top-up subscription but the charge has reappeared.



## ✅ Refund Processing and Confirmation

The support agent will file a refund request on your behalf. Once approved, you will receive confirmation with the refund amount, the refund method (original payment method), and the expected timeframe — typically 5–10 business days for the funds to appear.



## 🔒 Verify the Recurring Charge Is Canceled

After the refund is granted, ask the agent to confirm that the recurring top-up has been fully disabled on the backend so no future charges occur. If you notice any new Indexer top-up charges later, repeat the steps above with the new invoice reference.