If you have purchased a **Platinum Summit** plan with unlimited OTTO access, you may notice that the platform or API still appears to limit how many OTTO projects you can create. This article explains why that happens, how quota syncing works, and the steps you can take to confirm and restore your full entitlement. ## **📋 What Your Summit Plan Includes** A Platinum Summit upgrade is a time-limited promotional plan. While it is active, it typically grants: - **Unlimited OTTO projects** for the duration of the summit period. - **Increased AI Premium quota**, where included with your specific summit offer. - A defined **end date** (for example, through July 4), after which standard plan limits resume. It is important to confirm exactly what your offer includes, because not every summit promotion raises every quota. Some packages increase OTTO limits only, while others bundle additional AI Premium credits. Some offers also stack tiers (for example, a Summit VIP benefit combined with a Platinum upgrade), so check whether your entitlement is a single plan or a combination. ## **⏳ Why the API May Still Cap You** When a new plan or promotional entitlement is applied to your account, two things happen separately: 1. Your **billing record** updates immediately, which is why you can see Platinum Summit on your invoice or subscription page. 2. Your **quota entitlements** sync to the backend cache (Redis) that powers OTTO and the API. Your upgraded unlimited quota must be pushed to and present in that cache before the API stops enforcing your old cap. This sync can lag behind billing by a short period. During that gap, the API may continue to enforce your previous limit, for example capping you at 3 OTTO projects. The same gap can also leave your OTTO project count appearing stuck at a fixed number (including in OTTO V2, where the count may freeze at a value such as 29) even though your plan is unlimited and you are trying to add new OTTO sites. You may also see an **"out of quota"** error when creating an OTTO project or running an Audit even though your plan shows plenty of quota available. This is a syncing symptom, not a permanent restriction on your account, and the underlying "out of quota" error has been addressed by our engineering team. ## **🔍 How to Check Your Current Quota** Before taking further action, confirm what the platform currently shows: 1. Log in to the platform. 2. Open your **Avatar → Billing → Plans & Top-ups** page. 3. Locate the **OTTO** and **AI Premium** sections to view your active limits. 4. Compare these limits against what your Summit offer promised. If the platform displays the upgraded limits but the API does not, the backend sync is still in progress. If neither reflects the upgrade, the entitlement may not yet be linked to your account. In some cases the promotional benefit is applied to a different account than the one you are logged into (for example, a different email address was used at checkout), which requires our team to transfer it to the correct account. ## **🛠️ Steps to Resolve a Quota Mismatch** Most syncing issues clear on their own. To help the process along, try the following: 1. **Refresh your session.** Log out completely, then log back in to pull the latest entitlements. 2. **Regenerate or re-check your API key** if you are calling the API directly, so it reads your current quota. 3. **Wait for the sync window.** Backend updates usually complete within a short time after billing confirms. 4. **Re-test your request** by attempting to create an OTTO project beyond your previous cap. If your limits still have not updated after these steps, the entitlement likely needs to be manually applied or re-synced by our team, who can verify that your unlimited quota has actually been pushed into the backend cache and, if necessary, transfer it to the correct account. ## **🤖 About Your AI Premium Quota** AI Premium quota and OTTO quota are tracked separately. An unlimited OTTO entitlement does **not** automatically raise your AI Premium limit unless your specific summit package includes that increase. If you expected additional AI Premium quota as part of your offer, confirm the promotional details first, then request a sync if the upgrade is included but not yet showing. ## **📆 What Happens After the Summit Ends** Promotional entitlements are tied to the summit end date. Once that date passes, the unlimited entitlement is removed and your account returns to the limits of your standard plan. Any OTTO projects created during the unlimited period remain, but you may not be able to create new ones beyond your standard cap. When a promotion ends, our team typically sends a warning email before standard limits are re-applied, and any usage that exceeds your standard plan (such as extra OTTO sites or user seats) may be recorded and billed as overages. Plan your project setup accordingly while the promotional window is active. ## 💬 Getting Further Help If your Summit quota still does not appear after refreshing your session and allowing time for the backend to sync, our team can verify your entitlement and trigger a manual update. When you reach out, it helps to have ready: - The **plan name** shown in your billing (for example, Platinum Summit). - The **promotional end date**. - The **limit you are hitting** (such as a 3-project OTTO cap or an "out of quota" error) and whether it appears in the platform, the API, or both. If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.