# **📋 Understand the Promotion Issue**

Some customers received a December 2025 promotion granting 5 OTTO sites for life, but the account dashboard may show only 4 OTTOs. This happens when a system migration or quota recalculation temporarily overrides the promotional allowance. The promotion itself remains valid; the display just needs a refresh from our specialized team.

# **✅ Verify Your Current OTTO Count**

Before requesting a restore, confirm the number shown in your account:

1. Open the left sidebar and click **OTTO SEO** (OTTO SEO Projects).
2. Count the OTTO-enabled sites listed. If you see 4 instead of the promised 5, proceed to the next step.

# **🛠️ Request a Permanent Quota Restore**

The fix requires a backend adjustment by our specialized team. You can trigger this review directly:

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to be connected with a member of our team.
3. Mention: *"December 2025 lifetime promotion for 5 OTTO sites — account shows only 4, please restore permanently."*

The team will apply the correction and confirm once the fifth OTTO site appears in your **OTTO SEO** (OTTO SEO Projects) list.

# **🔍 Confirm the Fix**

After the agent confirms the update, revisit **OTTO SEO** (OTTO SEO Projects) and verify that all 5 OTTO sites are visible. If the count is still incorrect, reply in the same chat thread so the team can re-check immediately.

# **💡 Why This Happens**

Periodic billing-system cleanups (such as the removal of temporary unlimited-quota flags) can reset site quotas to the base plan value. Lifetime promotional quotas are stored separately and must be re-applied after such cleanups. Our engineering tickets track these events to prevent future drops.