## 🔍 Why the Add-on Was Removed

Your Unlimited OTTO Google Ads add-on may show a 4/10 campaign cap instead of unlimited due to a billing migration issue. During the transition to the new billing system, some grandfathered add-ons were not carried over correctly. The engineering team has fixed the underlying model, but existing accounts may still need a manual restoration.



## 🛠️ How to Request Restoration

If your quota shows a limit instead of unlimited, you need to contact the Billing and Accounts team for a backend update. This cannot be done from the UI.

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to connect with a support agent.
3. Provide your account email and mention that your Unlimited OTTO Google Ads add-on was removed and shows a campaign cap.
4. Reference the $119.40 grandfathered rate if applicable.
5. The agent will escalate to the Billing and Accounts team for review (typically within 24 working hours).

## ✅ Confirmation of Restoration

Once the backend team restores the add-on, you will see the up to 100 campaign quota reflected in your account. The support agent will confirm the change in the chat.



## 📋 Related Fixes

Engineering has completed the following to prevent recurrence:

- Modeled OTTO Google Ads entitlement into the Agency billing product with guard against double charges.
- Audited and transferred legacy coupon add-ons for migrated customers.
- Fixed "Limit of 0 campaigns" error despite active add-on.
- Resolved duplicate Stripe subscriptions when re-activating the add-on.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.