## 📋 Eligibility for Medical Trial Extensions

If an unexpected medical situation such as surgery prevents you from evaluating Search Atlas during your trial period, you may qualify for a short extension. Extensions are reviewed on a case-by-case basis by our Billing and Accounts team.



## 📨 How to Request an Extension

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to connect with a support agent.
3. Explain that you were unable to complete your trial due to surgery or medical leave.
4. Provide the dates you were sidelined and request a trial extension.

## ⏱️ Typical Extension Duration

Based on past cases, the Billing and Accounts team typically grants a **1-week extension** to allow you to finish your evaluation. The exact duration is determined during review.



## ✅ After Approval

Once approved, your trial end date will be updated automatically. You will receive a confirmation message from the support agent. No further action is needed on your part.



## 💬 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.