## 💡 Why Reactivation Fails

When you click the reactivate button for your Growth plan, the system attempts to charge the payment method on file. If the charge is declined or blocked by your bank, the reactivation cannot complete and you will see an error message.



## 🛠️ Steps to Resolve

1. Sign in to your Search Atlas account.
2. Click your avatar in the top-right, then go to Billing → Plans & Top-ups (Add Payment Method / Manage Subscription).
3. Update your payment method with a valid credit card that allows this type of purchase.
4. Retry the reactivation from your plan management page.
5. If the charge still fails, contact your bank to confirm they authorize the transaction and remove any blocks.
6. After the bank confirms authorization, attempt reactivation again.

## ✅ What to Expect

Once a valid payment method is accepted, your Growth plan reactivates immediately and full access is restored.



## 💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.