## 🔍 Check Your Subscription Status

Before retrying a payment, confirm whether your plan is already active and your quota has been reset. In many cases the system has already processed the charge and renewed the quota even if you received an earlier notification.

Open the top-right avatar menu → Billing (page title: "Billing") and look for the current plan status and the date of the next quota reset. If the status shows active and the next reset date reflects the upcoming cycle, no further action is needed.



## 🔁 Retry the Payment

If the plan shows as cancelled or past due, use the billing link provided in your account to update or re-enter your payment method. Enter the card details (for example, the last four digits you wish to use) and submit the payment retry.

After submitting, allow a few minutes for the payment to be captured and for the system to reactivate the plan.



## ✅ Verify Quota Renewal

Return to the subscription or usage area and confirm that the plan status now reads active and that the next quota reset date reflects the upcoming cycle. The quota should be fully restored once the payment succeeds.



## 🛠️ If the Issue Persists

If the payment appears successful but the plan still shows cancelled or the quota has not reset, there may be a temporary synchronization delay. Wait a short period and check again.

If the status remains incorrect, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.