If your Custom Base account still shows trial warnings or feature restrictions after being upgraded to a paid plan, contact Search Atlas support — a representative will clear the trial flag on your account directly.

## 🔍 What's Happening With Your Custom Base Account

A known issue affects customers who were transitioned from a trial to a paid **Custom Base** subscription through Search Atlas's internal admin process. Even though your paid plan is active, your account may still behave as if the trial is running.

**You may notice:**

- Trial expiration warnings that continue to appear in your dashboard.
- Trial-gated feature restrictions that remain active on your account.
- Account status indicators showing the trial as still running, despite your paid plan being live.

**Who is affected:** Only customers upgraded from a Search Atlas trial to a paid Custom Base subscription by a Search Atlas admin. Customers who subscribed directly to a paid plan are not affected.

## 🛠️ How to Resolve Trial Restrictions on Your Custom Base Account

There is currently **no self-service fix** for this issue — the trial flag on your account must be cleared manually by a Search Atlas support representative.

Contact support using the steps in the **📞 When to Contact Support** section below. Once your account is updated, all trial warnings and restrictions will be removed and your paid plan features will work as expected.

## 📡 Engineering Status of the Custom Base Trial Fix

The Search Atlas engineering team is aware of this issue and is actively working on a permanent fix so that trial flags are automatically cleared when a Custom Base subscription becomes paid.

Until that fix is released, support can resolve affected accounts individually on request. Once your account is corrected, the issue will not return — you don't need to monitor this article for updates.

## 📞 When to Contact Support About This Issue

Contact Search Atlas support if any of the following apply to your account:

- You were upgraded from a trial to a paid Custom Base plan and still see trial expiration warnings.
- Features included in your paid plan appear locked or restricted.
- Your account status displays as **trialing** even though billing is active.

**How to contact support:**

1. Open the in-app chat from any page in your Search Atlas dashboard.
2. Send a message with your account email address and the note: "My Custom Base account was upgraded from a trial but still shows trial restrictions."
3. A support team member will manually clear the trial flag on your account.

Your paid plan features will become fully available as soon as the correction is applied.

**🌀 One message to the Search Atlas in-app chat is all it takes to restore your Custom Base account to full paid status — once the trial flag is cleared, all paid plan features are immediately available.**