If your enterprise account shows a creation date that is later than your payment date, this is a known display issue — not a billing error. Your payment history and charges are accurate; only the account creation timestamp was affected by a recent migration.

**Status note:** Our team is actively investigating additional billing anomalies related to this migration. This article will be updated as more information becomes available. Last updated: 2026-05-26.

## 🔎 Am I Affected?

This display issue applies to a specific group of accounts. You are likely affected if all of the following apply:

- You have an **enterprise account**.
- Your account was part of the recent enterprise migration (approximately 60 enterprise accounts were migrated).
- Your **Activated at** date falls within the migration window rather than your original sign-up date.

If you are not an enterprise account or were not part of the migration but are seeing unexpected charges, this may be a separate issue — please contact support with your account ID for individual review.

## ⚠️ What Caused the Timestamp Mismatch

During a recent migration of enterprise accounts, the system recorded the **migration date** as each account's **Activated at** date instead of the original account activation date. The **Paid** date — when your first payment was processed — was not changed and remains correct.

This leaves affected accounts displaying:

- **Activated at:** the date the account was migrated (which may be weeks or months after your original activation)
- **Paid:** the date your original payment was processed (which correctly pre-dates the migration)

The result is a date order that appears as though you were charged before your account existed. You were not — your subscription was active on the date shown as **Paid**.

## 💳 Your Billing May Need a Review

For most affected accounts, only the creation date display was altered. However, a subset of migrated accounts also experienced billing discrepancies including incorrect add-ons or invoice amounts. If your current invoice total does not match your expected subscription cost, please contact support immediately so we can audit your account against your original plan.

A correct **Paid** date confirms when your subscription was activated. To verify charge amounts, review your invoice history in **Billing → Invoices** and compare totals to your contracted plan.

## 📋 How to Review Your Account Dates

To confirm which dates your account is displaying:

1. Log in to your Search Atlas account.
2. Navigate to Top-right corner (avatar) → Billing → Invoices tab.
3. Locate the **Activated at** and **Paid** date fields in your account details.

If your **Paid** date is earlier than your **Activated at** date, and your **Activated at** date falls within the migration window rather than your original sign-up date, your account is showing the migration timestamp issue described in this article.

## ❓ Related Migration Issues

Some customers have reported additional issues that stem from the same migration event. If any of the following apply to you, please contact support:

- **My subscription shows as cancelled but I was billed:** Some migrated subscriptions were incorrectly marked as cancelled while billing continued. Contact support and reference "migrated subscription showing as cancelled" for an expedited escalation path.
- **I see duplicate subscription charges:** A subset of migrated accounts had duplicate subscription records created, resulting in overcharges. Check your **Billing → Invoices** page for multiple active subscriptions on the same account and contact support with both subscription IDs for review.

## 🛠️ How to Request a Corrected Creation Date

If you need your account's creation date updated to reflect your original activation date, contact the Search Atlas support team:

1. Open a support chat from within your account dashboard.
2. Provide your account email address.
3. Specify that you are requesting an **Activated at date correction for a migrated enterprise account**.

The support team will verify your original activation date and update the displayed **Activated at** date on your account.

**🌀 You now know that an Activated at date appearing after your payment date on an enterprise account is a display issue caused by a recent migration. While charges are accurate for most affected accounts, a subset experienced billing discrepancies — if your invoice total does not match your expected plan, contact the Search Atlas support team directly from your account dashboard.**