If your Shopify plan payment went through but Search Atlas keeps prompting you to select a plan, resetting your Search Atlas password and logging in with email and password — not SSO — resolves the issue in most cases. This fix applies to any Search Atlas plan purchased or upgraded through Shopify.

If you cannot connect your Shopify store as a CMS connector or content source, see [Shopify CMS Connector Troubleshooting](#) instead.

**White Label / Agency Hub users:** If you upgraded a child account plan from the Agency dashboard and the change appears saved but is not reflected on the child account, this is a separate known issue. Contact support and reference WL billing sync.

## 🔍 Why Shopify Upgrades Sometimes Cause a Sign-In Loop

Search Atlas supports two ways to create and access an account: directly on the Search Atlas website using email and password, or through a Shopify-connected signup. When you upgrade through Shopify, the platform links your billing to your Shopify identity. If your Search Atlas account was originally created outside of Shopify, these two identities can become mismatched — causing the platform to repeatedly ask you to select a plan even though your payment was confirmed.

## 🛠️ How to Fix the Sign-In Loop

First, clear your browser cache and cookies, or open an incognito/private window and attempt to log in. If the plan-selection screen still appears, follow the steps below in order.

1. **Reset your Search Atlas password.** Go to the Search Atlas login page and click **Forgot password?**. Enter the email address associated with your account and follow the reset link sent to your inbox.
2. **Log in with email and password — not SSO.** After resetting, return to the login page and enter your email and new password directly. Do not select **Sign in with Shopify** or any other single sign-on (SSO) option for this attempt.

If your plan is correctly provisioned, you will land on the Search Atlas dashboard without being redirected to a plan-selection screen.

## 📞 If the Sign-In Loop Continues

Contact Search Atlas support. An agent can review your account's authentication configuration and Shopify billing linkage directly, and a backend specialist team can manually reconcile the identity mismatch. When reaching out, include:

- The email address used on both your Shopify and Search Atlas accounts
- Your Shopify payment receipt confirming the upgrade
- A screen recording or screenshots showing the sign-in loop
- The date your Shopify upgrade payment was confirmed

If this issue prevented you from accessing your account for one or more days after payment, mention the affected dates when contacting support to request a service credit.

**🎯 A sign-in loop after a Shopify upgrade is typically caused by an authentication method mismatch between your Shopify identity and your Search Atlas account. Resetting your password and switching to email-and-password login resolves it in most cases — if the issue persists, contact Search Atlas support to investigate your account linkage and discuss any access credits.**