In some cases, a subscription may appear as cancelled or show a failed payment method, even though a payment was successfully processed. This happens when there is a short delay between payment confirmation and system status synchronization. Your subscription remains active during this process.

## 🧱 Navigation Context (Billing)

Search Atlas → Avatar Menu → Billing → Services

## 💳 Why This Happens

This situation can occur when:

- A payment is successfully processed by your bank or card provider
- The payment method status has not finished syncing in Search Atlas
- An automated billing email is triggered before the system refresh completes

As a result, you may:

- Receive an email saying your subscription was cancelled
- See a “failed” payment method status
- Still have full access to your active plan

## ✅ What This Means

- Your subscription is not cancelled
- No access is removed
- Your plan remains active
- The status usually updates automatically after a short delay

## ⚙️ What You Should Do

**Step 1:** Log out of your Search Atlas account.  
 **Step 2:** Clear your browser cache.  
 **Step 3:** Wait a few minutes.  
 **Step 4:** Log back in and check Billing → Services and verify your subscription status.

## 🆕 New Payment Card Not Reflected in Billing System

If you have added a new payment card and notice that:

- The new card is not reflecting in the billing system (QP/Stripe)
- Features remain blocked even after updating your card
- The new card is not being charged or recognized

This was caused by a known bug that has been **fully resolved**. The fix (Linear ticket **#QPB-36**) is merged and live in production, so this issue should no longer occur. If you still encounter this behavior, please contact support so we can verify your account and escalate if necessary.

## ⏱ Status Update Timing

- Payment and billing status updates may take a short time to sync
- During this window, your subscription remains active
- No action is required unless the status does not update after some time

## ❓ FAQs

**❓ Why did I receive a cancellation email if my payment went through?**  
 Automated emails can be sent before the billing status finishes syncing, even when a payment is successful.

**❓ Is my account at risk of being cancelled?**  
 No. If the payment was processed, your subscription remains active.

**❓ Should I update my payment method?**  
 Only if the status does not update after the system finishes syncing.

**❓ I added a new card but it isn't being recognized or charged — what should I do?**  
 This was caused by a known bug (Linear ticket #QPB-36) that has been resolved and is live in production. If you still experience this issue, please contact support so we can investigate your specific account.

This behavior is typically temporary and related to billing synchronization. Your subscription remains active while the system completes the update.