## 🔍 Common Causes for Missing GBP Metrics

If Google Business Profile (GBP) metrics are not displaying in your Report Builder configuration, the issue typically stems from one of three sources: disconnected GBP accounts, insufficient permissions, or report configuration errors.

## ⚙️ Verify GBP Account Connection

Ensure your Google Business Profile is properly connected to Search Atlas:

1. Navigate to **Reports** in the left sidebar
2. Open your report project or create a new one
3. In the report editor, locate the **GBP Metrics** section
4. Confirm the correct GBP location is selected and shows a green connection status
5. If disconnected, click **Reconnect GBP** and complete the OAuth flow with a Google account that has **Manager** or **Owner** access to the profile

## 🔐 Check Google Account Permissions

Metrics require specific access levels on the Google Business Profile:

- The connected Google account must have **Manager** or **Owner** role (not just **Site Manager**)
- Verify permissions in Google Business Profile Manager: **Users** → locate your email → confirm role
- If using a shared agency account, ensure it has been granted access to the specific location

## 📅 Validate Date Range and Data Availability

GBP metrics may not appear if:

- The selected date range exceeds available data (new profiles have limited historical data)
- The range includes future dates
- Google has not yet processed insights for recent days (allow 48–72 hours for fresh data)

Adjust the date filter in the report builder to a range where data is confirmed available.

## 🛠️ Refresh Report Configuration

If metrics were previously working but disappeared after saving:

1. Open the report in the **Report Builder**
2. Remove the GBP metrics section using the **Delete** icon
3. Re-add it via **Add Section** → **GBP Metrics**
4. Reconfigure metrics, layout, and date range
5. Save the report again

This resolves a known issue where saved configurations occasionally lose metric bindings.

## 🧪 Test with a Minimal Report

To isolate the issue:

1. Create a new report project
2. Add only a **GBP Metrics** section
3. Select one metric (e.g., **Total Searches**)
4. Set a recent 7-day date range
5. Preview the report

If metrics appear here but not in your main report, the issue is configuration-specific.

## 💡 Known Platform Fixes

Recent updates have resolved:

- GBP metric cards now display proper arrow indicators for delta values (not plain text)
- Total Searches and Maps Views summary bar renders correctly
- Shared report URLs now match the editor layout and metrics

Ensure you are on the latest platform version by hard-refreshing (**Ctrl+Shift+R** / **Cmd+Shift+R**).

## 🆘 Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.