Resolve the most common Digital PR errors in Search Atlas — from failed campaign creation and CSV imports to email spam filtering, stuck press releases, and incorrect citation data.

## ⚠️ Error 1: Creating a new campaign fails or shows no publication results

**What's happening:** Campaign creation depends on the publication discovery index loading correctly. If the index is refreshing, filters are too restrictive, or the discovery service is temporarily unavailable, the campaign builder may return zero results.

1. Reload the page completely.
2. Wait 2–3 minutes and retry the search.
3. Use broader niche filters first — start with wide industries like health, finance, marketing, or technology.
4. Avoid stacking multiple filters simultaneously.
5. Remove advanced filtering temporarily.
6. Refresh the publication search panel.
7. Try a different browser session.
8. Confirm the campaign service is loading normally.
9. Contact support if all publication searches consistently return empty results.

**Note:** Narrow filters are the most common cause of zero results. Publication databases refresh asynchronously, so a brief delay is normal.

## ⚠️ Error 2: Contact list import (CSV) is not loading contacts

**What's happening:** CSV imports require exact column names and UTF-8 encoding. Files with renamed headers, extra columns, hidden formatting, or unsupported encoding may fail silently.

1. Download the official CSV template: **Digital PR → Contacts → Import → Download Template**.
2. Do not rename any columns.
3. Keep only supported fields and ensure these required columns exist: **First Name**, **Last Name**, **Email**.
4. Remove all blank rows.
5. Save the file as **UTF-8 CSV**.
6. Avoid Excel auto-formatting where possible.
7. Open the file in a plain text editor to verify formatting before importing.
8. Test with a small import batch first.
9. Contact support if properly formatted files still fail.

**Note:** Header mismatches are the most common import failure. UTF-8 encoding prevents hidden character issues.

## ⚠️ Error 3: Outreach emails are going to spam for recipients

**What's happening:** Cold outreach campaigns are heavily affected by spam filtering, domain reputation, email authentication, and bulk sending patterns. New sending domains are especially vulnerable.

1. Configure **SPF** records for your sending domain.
2. Set up **DKIM** authentication.
3. Verify **DMARC** settings if possible.
4. Avoid spam-trigger phrases such as: `free`, `guaranteed`, `act now`, `limited time`.
5. Personalize outreach emails using template variables.
6. Avoid sending identical emails to large batches.
7. Warm up new sending domains gradually.
8. Limit outreach volume initially.
9. Test deliverability with small campaigns first.
10. Use a dedicated outreach sending domain when possible.

## ⚠️ Error 4: Press release stuck in 'publishing' status for an extended period

**What's happening:** Press releases may appear stuck in **publishing** status for 3–4 weeks or more, even after a distributor has already rejected them. This is a UI display issue — the interface fails to update the PR status after a rejection event. Digital Journal is a commonly observed rejecting distributor, though other partners may also reject submissions.

1. Confirm the PR has been in **publishing** status for more than 7–10 days.
2. Check the PR detail page for any distributor feedback or rejection notes.
3. Contact support with your **campaign/PR ID** so the team can verify the actual distributor status.
4. Request a status correction if the PR was silently rejected.
5. Request a **Hyperdrive credit refund** for rejected PRs (e.g., 200 Hyperdrive credits per rejected PR, depending on your plan).

- The **publishing** status in the UI may not reflect the actual submission state — the underlying PR may already have been rejected.
- Support can manually correct PR statuses and issue Hyperdrive credit refunds for rejected submissions.
- Always include your campaign ID when contacting support to expedite the fix.

## ⚠️ Error 5: Local citation published with incorrect business information

**What's happening:** Local citation submissions are distributed to third-party data aggregators (such as Dataaxle) that publish business information across directory networks. In some cases, the distributor may publish incorrect details — such as a wrong business name, phone number, or address — that differ from what was originally submitted.

1. Locate the affected campaign and note the **campaign ID** (e.g., id-6010).
2. Identify the specific distributor publishing the incorrect information (e.g., Dataaxle).
3. Capture screenshots or URLs showing the incorrect listing.
4. Compare the published data against your original campaign submission.
5. Contact support with the **campaign ID**, distributor name, and details of the incorrect information for escalation.

- Third-party citation distributors may take time to correct published data even after escalation.
- Support will escalate citation accuracy issues directly to the responsible distributor.
- Always provide your campaign ID to ensure the correct submission record is reviewed.

**🎯 You now have the steps to diagnose and resolve the most common Digital PR issues in Search Atlas. If a problem persists after following these steps, contact support with your campaign ID for direct escalation.**