# **🔌 Updating the Search Atlas WordPress Plugin**

Keeping the plugin updated is the most important first step — many sync issues are resolved automatically once you're on the latest version.

1. Log in to your **WordPress admin dashboard**.
2. Navigate to **Plugins → Installed Plugins**.
3. Locate **Search Atlas SEO** or **OTTO SEO** in the list.
4. If an update is available, click **Update Now**.
5. Once complete, confirm the plugin displays the **latest version number**.

# **🛠️ Fixing WordPress Sync Issues**

If changes aren't syncing between Search Atlas and your WordPress site, work through the steps below **in order**. Many issues are resolved before reaching the final step.

1. **Confirm the plugin is up to date** — always verify you're running the latest version before troubleshooting further (see section above).
2. **Re-authenticate the connection** — in your WordPress admin, open the Search Atlas plugin settings and re-enter or refresh your **API key** to re-establish the connection between your site and Search Atlas.
3. **Verify the OTTO pixel is installed and active** — the OTTO pixel must be firing correctly on your site for deployments to render. Check that it hasn't been accidentally removed or blocked.
4. **Clear all caches** — stale cache layers are a common cause of sync delays. Clear each of the following:

   - Your **WordPress caching plugin** (e.g. WP Rocket, W3 Total Cache, LiteSpeed Cache)
   - Your **CDN cache** (e.g. Cloudflare, Fastly)
   - Your **browser cache**
5. **Trigger a fresh re-sync** — redeploy from Search Atlas and check the live page to confirm changes appear correctly.
6. **Check for plugin conflicts** — temporarily deactivate other SEO or caching plugins that may be overriding or interfering with Search Atlas changes, then test the sync again.

# **✅ Before Contacting Support**

If sync still fails after completing all steps above, please have the following information ready when you reach out — it will help our team resolve your issue faster:

- Your **domain URL**
- A clear description of **what isn't syncing** (e.g. meta tags, content changes, schema)
- The **plugin version** currently installed
- Any **caching plugins or CDNs** active on your site

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.