If you've connected Google Ads but can't see your account details in the dashboard, it's usually caused by one of a few common issues. Work through the checks below in order.

### **1. Confirm the integration is fully connected**

Go to Settings > Integrations.

Find Google Ads in the list and check its status.

If it shows as disconnected or pending, click Connect and complete the authorization flow again.

### **2. Make sure you granted full permissions**

During the Google authorization screen, all requested permission boxes must be checked. If any were skipped, Search Atlas cannot read your Google Ads data.

- Disconnect the integration.
- Reconnect it, and on the Google permission screen select Allow for every requested item.

### **3. Verify you signed in with the correct Google account**

Many users have more than one Google login. The account you authorize must be the one that has access to the Google Ads account you want to view.

- When reconnecting, choose the Google email that manages your Google Ads.
- If you use a Manager (MCC) account, sign in with the account that has access to the client accounts you need.

### **4. Check your Google Ads access level**

Search Atlas can only display accounts where your Google login has sufficient access. If you have no role on the account, ask the account owner to grant you access in Google Ads under Tools > Access and security.

### **5. Select the correct account inside the dashboard**

After connecting, you may need to choose which Google Ads account to display.

- Open the relevant project or the Google Ads section of the dashboard.
- Open the account selector menu.
- Select the correct Google Ads account ID from the list.

### **6. Allow time for data to sync**

New connections need time to pull in historical data. If the account appears but shows no metrics, wait and refresh later.

## **Still Not Seeing Your Account?**

If you've completed every step above and your Google Ads account still doesn't appear, try these final checks:

- Clear your browser cache or try an incognito/private window.
- Make sure your Google Ads account is active and not suspended.
- Confirm the account is a live, active Google Ads account, as canceled or test accounts may not return data.

## **When to Contact Support**

Reach out to our support team if:

- The integration repeatedly disconnects after you reconnect it.
- You see an error message during the Google authorization step.
- Your account has full access and permissions but still shows no data after some time.

When you contact us, please include your Google Ads account ID, the email you used to connect, and a screenshot of the integration status. Our support team can investigate the connection with you and help resolve it.