## **📬 Why You're Still Receiving Reports**

If you deactivated your account or canceled your subscription but still receive reports in your inbox, the cause is almost always a **scheduled or automated email report** that was set up separately from your subscription.

Deactivating an account stops your access and billing, but it does not automatically delete report schedules that were created while the account was active. These schedules keep sending emails until they are turned off manually — and they continue to do so **even when no active subscription remains**, because a schedule is independent of your billing status. This is especially common when you manage **multiple accounts or multiple email addresses**, since each account can hold its own independent report schedules. If you have deactivated more than one account, remember that each one must be checked separately — emails arriving at two different addresses usually mean two different schedules, each tied to a different account.  


## **🔍 Where Email Reports Come From**

Recurring emails from the platform usually originate from one of these sources:

- **Scheduled reports** set to send daily, weekly, or monthly.
- **Automated alerts** tied to a specific project, site, or campaign.
- **Shared reports** where your email was added as a recipient by another user or account.

Because these can exist on more than one account, each address that receives emails should be checked individually.

## **🛠️ How to Stop Scheduled Reports**

If you still have access to the account, follow these steps to turn off the reports:

1. Log in to the platform.
2. Open the **Reports** or **Scheduled Reports** section from the main menu.
3. Review the list of active or recurring reports.
4. Locate any report that is being emailed to the affected address.
5. Select the report and choose **Edit** or **Delete**.
6. Remove the recipient email address, or delete the schedule entirely to stop all future sends.
7. Save your changes.

Repeat these steps for **each account and each email address** that is still receiving messages, since schedules are stored per account.



## **📭 Removing Yourself as a Report Recipient**

If the reports were created by another user and you were simply added as a recipient, you will need that account owner to remove your email address. If you no longer have access to the relevant account, our team can help locate and stop the schedule for you.

Note that emails tied to a **deactivated team-member seat** are account notifications rather than scheduled reports. A previously reported issue in which deactivated team members continued to receive email notifications has since been **resolved**. If you were removed as a team member and still receive these notifications, contact support so we can verify the seat status from our side.



## **✅ Confirming the Reports Have Stopped**

After removing or deleting a schedule, allow one full reporting cycle to confirm the change. For example, a weekly report may send one final time if it was already queued before you made the change. If emails continue beyond the next expected cycle, there is likely an additional schedule on another account.

## **💡 Tips to Prevent Unwanted Emails**

- Before deactivating an account, delete or pause all scheduled reports first.
- Keep a note of which email addresses are linked to each account.
- Check every account you own, not just the one you used most recently.
- Ask other team members whether they added your email to any shared reports.