## 🔍 Issue Overview

Some scheduled report emails may not reach clients due to a platform-wide delivery issue that affected emails sent since mid-February. The engineering team has resolved the underlying problem, and reports should now send according to their schedules.



## ✅ Verify Email Delivery

To confirm whether a scheduled report was sent, navigate to **Left sidebar → Reports** and open the scheduled emails section. There you can review the email delivery report to see the status of each scheduled send.



## 🛠️ Next Steps if Emails Are Still Missing

If a report shows as sent but the client did not receive it, ask the client to check spam or junk folders. The team is also working on improved bounce and complaint tracking to provide better visibility into delivery failures.



## 💬 Need Further Help

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.