If a skill component appears to be missing while working through a multi-stage migration process in Search Atlas, use this article to collect the right information and get targeted help from our support team.



## ⚠️ Why This Happens

Migration workflows may involve packaged skill files or templates that are applied across multiple stages. A missing component can occur for a number of reasons — including an incomplete download, a mismatch between your account configuration and the expected package version, or a feature that has not yet been enabled for your workspace. Because the root cause varies by account, there is no single universal fix, and our team will need to review your specific setup.

The most commonly reported missing component is the **migration-template-builder** skill, which is expected at **Stage 4** of the workflow. The v1.4 package (released 2026-06-23) has been confirmed in some cases to ship with only six skill folders, leaving this component absent. The underlying feature has been completed on the engineering side, so if this skill is missing from your package, the most likely cause is that it has not yet been enabled for your specific workspace — our support team can arrange this directly.



## 📋 Information to Collect Before Contacting Support

Having the following details ready will help our team resolve your issue faster:

- The name of the missing skill or template component, exactly as it appears (or should appear) in the workflow — for example, **migration-template-builder** at Stage 4
- The stage or step in the migration process where the issue occurred
- Whether you received or downloaded a package or file as part of this workflow, and when — including the version number if visible (for example, v1.4)
- A screenshot showing the missing element or any error message displayed on screen
- Your account email address and the name of the affected workspace or project

## 🔄 Basic Troubleshooting Steps

Before reaching out, try the following to rule out common session or cache issues:

1. Refresh your browser and re-open the migration workflow from the beginning.
2. Log out of your **Search Atlas** account completely, then log back in.
3. Try accessing the workflow in a different browser or in an **Incognito / Private** window.
4. If you downloaded a package or template file, confirm the download completed without errors. If uncertain, attempt to download it again from the original source.
5. If the skill is still missing after these steps, contact our live support team with the details gathered above.

## ⏱️ What to Expect From Support

Our team will review your account and migration workflow configuration to identify why the skill component is not available. For issues that require a deeper investigation, your case will be escalated to the relevant product team. You will be kept updated throughout the process and notified once a resolution or workaround is confirmed.



## 💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.