If your backlinks report is empty, your project is missing from the Atlas Agent dropdown, or premium features appear locked even though you have an active plan, these symptoms are usually connected. They typically point to a project that has not finished syncing, a verification gap, or a plan that has not fully applied to the workspace. This guide walks you through fixing each issue in order.

#### **✅ Before You Start**

Most of these problems share the same root causes, so work through the checklist below first. Many cases resolve at this stage.

- Confirm you are logged into the correct workspace (not a second account with the same email).
- Confirm the project domain is entered correctly, including or excluding **www** exactly as your site resolves.
- Confirm your plan shows as **Active** under **Avatar (top-right) → Billing → Plans & Top-ups (Billing)**.
- Clear your browser cache or try an incognito window to rule out stale data.

#### **🔗 Issue 1: Backlinks Report Is Not Populating**

New backlink data is not instant. After a project is created, the initial crawl and index can take time to surface results, especially for smaller or newer domains.

#### **🔧 Steps to Resolve**

1. Open the project and go to the **Backlinks** report.
2. Check the date the project was created. Initial backlink data can take up to **72 hours** to appear for the first time.
3. Verify the domain is entered as a root domain (for example, **lfsolutions.us**) rather than a full URL with a path.
4. Use the report's **refresh** or **re-sync** option if available.
5. If the report is still empty after 72 hours, the project may need a manual re-index from our side. Note the exact domain and move to the escalation steps below.

A genuinely empty report can also mean the domain currently has very few or no detectable backlinks. Cross-check the domain in another report to confirm whether data exists at all.

#### **🤖 Issue 2: Project Missing From the Atlas Agent Dropdown**

Atlas Agent only lists projects that are fully created, verified, and associated with your current workspace. If a project is still processing or sits in a different workspace, it will not appear. (Atlas Agent was previously named **Atlas Brain**; older links and saved bookmarks to **/atlas-brain/** now redirect to **/atlas-agent/**, so both names refer to the same tool.)

#### **🔧 Steps to Resolve**

1. Return to your main project list under **OTTO SEO → All Sites (SEO Automation)** and confirm the project exists and shows a setup status of **Active**, not **Deep Frozen**.
2. Confirm the project lives in the same workspace you are using for Atlas Agent. Switch workspaces from the top menu if you manage more than one.
3. Complete any outstanding setup steps, such as connecting Google Search Console or verifying domain ownership. Unverified projects are often hidden from the dropdown.
4. Refresh the Atlas Agent page after setup is complete so the dropdown reloads.
5. Log out and back in to force the project list to re-sync with your account.

Projects created outside Atlas Agent — for example through the main project creation flow rather than from within Atlas Agent itself — are now included in the same unified project list. A past bug that hid these externally created projects has been resolved, so logging out and back in (which triggers a fresh sync) should surface any project that belongs to your account, regardless of where it was created.

If you have the opposite problem — a project you already removed elsewhere still appears in Atlas Agent and has no working delete option — this was a separate known issue that has since been fixed, and the delete action now works for these stale entries (including older records that were missing an underlying project ID). If such a leftover project still persists, contact support and we can clear the orphaned record directly.

A related, now-resolved issue looked different: the project *did* appear in Atlas Agent, but the agent replied that it “can't access your project,” reported that backend tools weren't connecting, or suggested using another SEO tool instead of completing the task. This pointed to a backend tool-connection or sub-agent delegation failure rather than a problem with your project setup, and it has since been fixed. If you still encounter it, refresh or start a new Atlas Agent session, and report it to support — it is not something you can resolve by changing your project or workspace settings.

#### **🔒 Issue 3: Features Remain Locked on an Active Plan**

When a plan upgrade does not unlock features, the entitlement usually has not propagated to your session or to the specific workspace.

#### **🔧 Steps to Resolve**

1. Go to **Avatar (top-right) → Billing → Plans & Top-ups (Billing)** and confirm the plan name and status both reflect your current subscription.
2. Confirm the plan is applied to the **workspace** you are working in. On multi-workspace accounts, an upgrade applies to one workspace at a time.
3. Fully log out, then log back in. Entitlements refresh on a new session.
4. Try an incognito window to bypass cached permission data.
5. If you upgraded very recently, allow up to **30 minutes** for billing changes to sync across all tools.

#### **🧩 Why These Issues Often Appear Together**

A single underlying cause, most commonly an incomplete project setup or a workspace mismatch, can trigger all three symptoms at once. A project that has not finished verifying may show no backlinks, stay hidden in Atlas Agent, and appear to lack premium access. Completing setup and confirming the correct workspace frequently clears every symptom in one pass.

#### **📞 When to Contact Support**

If you have completed the steps above and the problem continues beyond the stated wait times, reach out to our team. To speed up resolution, please include:

- The exact project domain (for example, **lfsolutions.us**).
- The workspace name and your account email.
- Which of the three issues you are seeing, and screenshots if possible.
- The date you created the project and the date you upgraded your plan.
- The troubleshooting steps you have already tried.

With these details, support can verify your project status, trigger a manual re-index, confirm your plan entitlements, and clear any orphaned project records directly.