## ⚠️ You see a limit of 0 accounts **Message you may see:** “You have hit the limit of 0 accounts with automated posting enabled.” **What this means:** There are two possible causes: (1) your current plan may not include automation access or the automation allowance may not be active on the account, or (2) there may be a billing-sync defect causing the limit to display as 0 even when your plan is fully entitled to automations. **What to do next:** Please contact support or your account manager promptly so both your plan settings and the backend quota sync can be verified. ## ⚠️ You can’t create a Social automation even though you’re not using many Social projects **What this may mean:** Your Social automations and GBP automations may be counted together. Google Business Profile (GBP) automations — which manage automated posting to your Google Business Profile listings — share the same automation quota as Social automations. **What to check:** - Whether Google Business Profile automations are also enabled in your account - Whether older automations are still active and using available capacity **What to do next:** Disable unused automations where possible. If the issue continues, your account may need a quota review. ## ⚠️ Your automation usage looks incorrect **Example:** Your usage counter shows **12/10** (12 automations active out of a limit of 10). Exceeding the limit can happen if automations were created before a plan downgrade, or if GBP automations are being counted in the same pool as your Social automations. **What this means:** Your usage count may not match the automations you expect to be active. **What to check:** - Review active Social projects - Review active GBP automations - Confirm whether any old or unused automations are still enabled **Note:** GBP automations may occasionally be delayed or show transient errors due to Google Business Profile API rate limits, which can cause counts to look temporarily inconsistent. Retrying after a short wait often resolves this; contact support if the issue persists. **What to do next:** If the count still looks incorrect after reviewing your setup, contact support so the automation count can be checked. ## ⚠️ Your post is stuck in Scheduled **What this means:** The post was scheduled successfully, but it has not published yet. **What to check:** - Make sure the scheduled date and time have already passed - Confirm the post has not been left waiting for approval - Confirm the post has not been left in a draft or paused state - Verify the connected social account's token or authorization is still valid and has not expired - Check whether the post still shows as **Scheduled** **Note:** If the stuck post is for a Google Business Profile, the delay may be caused by Google Business Profile API rate limits. Waiting a short while and retrying often resolves transient throttling. **What to do next:** If the publish time has already passed and the post still has not gone live, wait a few minutes and refresh. If it remains stuck after checking the items above, contact support so the issue can be investigated. ## ⚠️ Your post failed to publish on X (Twitter) **Messages you may see:** - “Too many requests” - “Something went wrong” **What this means:** X may be temporarily limiting requests. **What to do:** - Wait and try again later - Avoid publishing too many posts too close together - Reduce posting frequency if this keeps happening **What to expect:** Some publishing attempts may retry automatically, but repeated failures may require a manual retry later. ## ⚠️ Platform connection icons appear greyed out or show as disconnected **What this means:** In the Social module post list, the platform connection icons may appear greyed out or show as “not connected” on hover, even though the accounts are properly connected and posts are publishing successfully. This is a known visual/UI display bug and does not reflect the actual connection status of your accounts. **What to check:** - Confirm the account is connected in your project settings - Confirm your posts are still publishing as expected **What to do next:** If the account is connected in project settings and posts are publishing, you can safely ignore the greyed-out icon. Please contact support so an internal ticket can be raised to track the issue on your account. ## ⚠️ AI content generation is not working **What this means:** Your account may have used all available AI generation credits for the current period. **What to check:** - Whether AI-generated captions, posts, or images were used heavily recently - Whether other users on the account are also using AI generation **What to do next:** Wait for the quota to reset or purchase additional AI usage if available on your plan. ## ⚠️ Your plan appears cancelled or services appear empty despite an active subscription **What this means:** Your account may appear deactivated, your plan may show as cancelled, or your services may look empty in the dashboard even though your subscription is active. This usually points to an account state that requires backend intervention rather than a tool-level issue. **What to check:** - Open your Billing page and check for any failed or pending charges - Confirm whether your plan is listed as active on the Billing page **What to do next:** If the Billing page shows your plan as active but the dashboard does not reflect this, contact support immediately so a backend account sync can be performed. ## ✅ Basic Troubleshooting Checklist Before contacting support, check the following: - Is automation already enabled on too many projects or locations? - Are GBP automations also using part of your allowance? - Has the scheduled publish time already passed? - Does the post still require approval? - Are you hitting platform limits, especially on X? - Have you used up your AI generation allowance?