## 📋 Issue Overview

When you upload a custom sign-in logo in Agency Settings and click Save, the logo disappears after a page refresh. Your white-label reports then show the default branding instead of your agency logo.



## ✅ Root Cause and Fix

This was a confirmed platform defect (Linear tickets WL-254 and SPE-783). The problem occurred because the single-page application navigation did not properly refetch your updated profile data after saving. Engineering has deployed the fix to production, so logo uploads now persist correctly.  


## 🛠️ Steps to Upload Your Logo Successfully

1. Log in to Search Atlas and open Settings → Agency Settings → White Label Setup → Logo tab.
2. Locate the **Upload Agency Logo** field.
3. Click **Choose File** and select your logo image (recommended: PNG or SVG, max 2 MB, 300×100 px).
4. Click **Continue** at the bottom of the page.
5. Wait for the green confirmation toast, then refresh the page (F5 or Ctrl+R). Your logo should remain visible.

## ✅ Verify the Fix

- Open an incognito window and visit your agency's sign-in URL.
- Confirm the custom logo appears on the sign-in page.
- Generate a test report to ensure white-label branding carries through.

## 💡 Still Having Trouble?

If the logo still disappears after following these steps, clear your browser cache or try a different browser. If the issue persists, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.