## 🤔 Why Is There No Data for Grok or Copilot?

If you recently upgraded your plan to access AI Visibility (formerly LLM Visibility) data for platforms like **Grok** or **Microsoft Copilot**, it is expected that those platforms may show no results yet — this is not a bug.

Upgrading your plan **unlocks access** to newly supported LLM platforms, but it does not generate historical data retroactively. Search Atlas begins collecting visibility data for a platform from the point it becomes active in our system. Because these platforms were added recently, the data collection window is short and results are still accumulating.



## ⏳ When Will Data Start Appearing?

Data for newly added LLM platforms typically begins populating within a few business days of a platform going live. Results will grow over time as Search Atlas continues querying those platforms on your behalf. Refreshing the page or re-saving your project will not speed up this process — data is collected on a scheduled background cycle.

- **Plan upgrade** — unlocks platform access immediately.
- **Data collection** — begins automatically once the platform is live in our system.
- **Visible results** — typically appear within a few business days and grow incrementally from there.

## 🔎 How to Check Your AI Visibility Data

Once data starts populating, you can view it by navigating to **Left sidebar → Authority → QUEST AI Visibility (formerly LLM Visibility)**. From this screen you will see all supported LLM platforms and their visibility metrics for your tracked keywords.

1. Go to **Left sidebar → Authority → QUEST AI Visibility (formerly LLM Visibility)**.
2. Review the list of LLM platforms displayed on the screen.
3. Select a platform such as **Grok** or **Copilot** to view its data.
4. If the platform appears in the list but shows no results, data collection is still in its early phase — check back in a few business days.

## ✅ Confirming Your Plan Includes These Platforms

Not all Search Atlas plans include every LLM platform. Before troubleshooting further, verify that your subscription covers the specific platforms you want to track.

- If a platform is **visible** at **Left sidebar → Authority → QUEST AI Visibility (formerly LLM Visibility)** but shows no data yet, your plan includes it and collection has already started.
- If a platform is **not listed at all**, it may not be included in your current plan. Consider upgrading or contact support via the chat widget to confirm what is covered.

## 💡 Tips While You Wait

- Check back every few business days — results grow incrementally as collection cycles complete.
- Use LLM platforms that already have data to benchmark your current performance while newer platforms populate.
- Avoid repeatedly re-adding your project or toggling settings, as this will not accelerate data collection.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.