The automated backfill for May 12–18, 2026 snapshot gaps has been deployed. Your Share-of-Voice and sentiment dashboards are restoring missing data points in stages — no action is required on your end.

## 🔍 What Happened: May 12–18, 2026

Between May 12–18, 2026, provider downtime and task queue stalls disrupted daily snapshot collection for user-tracked projects. As a result:

- Share-of-Voice trend lines showed empty or broken segments for the affected dates.
- Sentiment trend charts rendered no data points for those days.
- Historical comparisons spanning May 12–18 appeared incomplete or inaccurate.

**Who is affected:** Any account with user-tracked projects that relies on Share-of-Voice or sentiment dashboards for the May 12–18, 2026 date range. All underlying project data is intact — only the snapshot collection step was disrupted.

### 📊 Additional bar-chart display fixes (separate from snapshot gap)

As part of the same sprint, two customer-visible bar-chart display bugs were also identified and resolved:

- **Sentiment by Platform (LLMV-495):** Was showing only the most-recent snapshot instead of the full selected date range.
- **Visibility by Platform (LLMV-479):** Same display bug — only the most-recent snapshot was shown instead of the full selected date range.

These bugs are unrelated to the snapshot collection outage but were fixed in the same sprint. If your Sentiment by Platform or Visibility by Platform bar charts were showing incorrect data outside the May 12–18 window, that was this separate display bug — now also resolved.

## 🛠️ No Action Required

The backfill is restoring missing data points in stages across all accounts. Most accounts will see full restoration within 24 hours; accounts processed later in the queue may take longer. Missing snapshots cannot be re-triggered or manually filled from within the Search Atlas interface — recovery is fully automated.

If your dashboards still show gaps after 24 hours, contact support via the chat widget in your Search Atlas dashboard.

## 📡 Engineering Status

- **Root cause confirmed:** Snapshot collection failed between May 12–18, 2026, due to provider downtime and task queue stalls.
- **Fix developed:** An automated gap-detection and backfill system was built to identify and restore all missing snapshots across affected accounts.
- **Deployed — LLMV-460:** The backfill solution has been released and is actively restoring affected data points in staged batches.
- **Secondary bug patched:** A secondary bug (backfill skipping days with in-flight failed snapshots) was identified and patched. If gaps persist beyond 24 hours, this edge case may apply — contact support so engineering can trigger a targeted re-sweep for your account.
- **No permanent data loss:** All underlying project data is fully intact.
- **Status as of May 22, 2026:** Fully resolved and deployed.

## 📞 When to Contact Support

A member of our support team will proactively reach out to confirm the restoration status for your specific projects. Contact support if:

- Your Share-of-Voice or sentiment dashboards still show missing data 24 hours after this update.
- You notice data gaps outside the May 12–18, 2026 window.

Reach support via the chat widget in your Search Atlas dashboard or through your account contact directly.

## 💬 Resolved Support Conversations

The following conversations were escalated to a human support agent during this incident and resolved directly.

### Conversation 1 — Missing Share-of-Voice Data (Urgent Client Report)

**User:** Hi, my Share-of-Voice charts are completely blank for the last week. I need this data for a client presentation today — is this a known issue?

**Support (automated):** We are aware of a data collection issue impacting Share-of-Voice and sentiment dashboards for May 12–18, 2026. Our engineering team is actively working on a resolution.

**User:** This isn't good enough — I need someone to actually look at my account. This is urgent.

— Escalated to human agent —

**Support Agent (Alex):** Hi, thanks for your patience. I've reviewed your account and confirmed your tracked projects are affected by the May 12–18 snapshot gap. I'm flagging your account for priority processing in the backfill queue — you should see the missing data restored within 2–4 hours. I'll follow up with you directly once it's confirmed on our end.

**User:** Thank you, I really appreciate that.

**Support Agent (Alex):** Quick update — all your Share-of-Voice data for May 12–18 has been restored. Your trend lines should now display complete data. Please refresh your dashboard and let me know if anything still looks off.

**User:** Just checked — everything looks perfect now. Thank you!

**Resolution:** Data restored via priority backfill. Confirmed resolved by agent.

### Conversation 2 — Sentiment Dashboard Showing No Data Points

**User:** My sentiment trend chart has no data at all for the past several days. I've tried refreshing and clearing my cache but nothing changes.

**Support (automated):** This is likely related to a known snapshot collection issue affecting May 12–18, 2026. No action is needed from your end — a fix is being deployed.

**User:** I've seen that message before and the data still isn't there. Can a real person check this?

— Escalated to human agent —

**Support Agent (Maria):** Hi! I've reviewed your account. Your sentiment dashboard is affected by the May 12–18 data gap and your projects are included in the active backfill. Restoration is in progress — your data should be fully populated within the next few hours. I've added a note to monitor your account specifically and will reach out if anything doesn't resolve automatically.

**User:** Okay, thank you for actually looking into it.

**Support Agent (Maria):** Following up — the backfill has completed for your account. All sentiment data for May 12–18 is now restored and your trend charts should be accurate and complete. Let us know if you have any other questions!

**User:** Great, all good now. Thanks!

**Resolution:** Sentiment data restored via automated backfill. Agent confirmed completion directly with user.

**🎯 The backfill for May 12–18 snapshot gaps has been deployed — your Share-of-Voice and sentiment dashboards are restoring complete, accurate trend data in stages with no steps required on your end. Most accounts will see full restoration within 24 hours; if gaps persist after that, contact our support team directly.**