We are aware of an active issue affecting the AI Visibility (formerly LLM Visibility) module. Some customers are seeing a "Failed to fetch data, contact support" error and significantly delayed analysis results. Our engineering team has identified the root cause and has deployed a fix — the workaround below can help while the service fully stabilizes.

## 🔍 What's Happening

The AI Visibility (formerly LLM Visibility) module is experiencing a service disruption that affects data retrieval and analysis processing. This impacts any customer using AI Visibility (formerly LLM Visibility) to run or review analysis during the active outage window.

This was caused by a temporary capacity constraint with our LLM provider. We have deployed improved handling to prevent recurrence.

### Symptoms

- A **"Failed to fetch data, contact support"** error appears in the AI Visibility (formerly LLM Visibility) module.
- The module spins or loads for 10 minutes or more without returning results.
- Analysis results are delayed or entirely unavailable.
- The module may intermittently self-recover, then fail again shortly after.

## 🛠️ Workaround Steps

Follow these steps in order to minimize disruption while the service is being restored:

1. **Wait 10–15 minutes.** The service may self-recover intermittently. Keep the tab open and allow the module time to load on its own before retrying.
2. **Perform a hard refresh.** Press `Ctrl + Shift + R` (Windows/Linux) or `Cmd + Shift + R` (Mac) to reload the AI Visibility (formerly LLM Visibility) module and bypass your browser cache.
3. **Do not trigger new analysis runs.** Starting additional runs during the outage adds to the processing backlog and may delay recovery further for all customers.
4. **If the error persists beyond 20 minutes,** contact our support team (see below) so we can flag your account for priority resolution once the fix is deployed.

## 📡 Engineering Status

Our engineering team has identified the root cause of this disruption and has deployed a fix (LLMV-592). This issue began on May 29 and was resolved by June 8.

This article will be updated as the fix is rolled out. We sincerely apologize for the disruption and appreciate your patience while we work to restore full service.

## 📞 When to Contact Support

Reach out to our support team if any of the following apply:

- The "Failed to fetch data" error persists for more than 20 minutes after completing the workaround steps.
- The AI Visibility (formerly LLM Visibility) module does not recover after a hard refresh and the full waiting period.
- You have time-sensitive analysis needs that cannot wait for the service to self-recover.

When you contact us, mention the AI Visibility (formerly LLM Visibility) outage so our team can prioritize your account for resolution as soon as the fix goes live.

**🌀 Our engineering team has deployed a fix to resolve this disruption —** we appreciate your patience and will update this article as progress is made. If the workaround does not help or you need immediate assistance, please reach out to our support chat and type "**Human Teammate**". One of our human agents will take care of the issue.