Brand Vaults is where you store and manage brand assets for each of your clients. If a client relationship has ended or you need to tidy up your workspace, you can remove that client's vault from your account. This article explains what removal means, how to do it, and what to expect.

# **⚠️ Before You Remove a Client**

Removing a client vault is **permanent**. All brand assets, colour palettes, logos, and guidelines stored in that vault will be deleted and **cannot be recovered**. Before you proceed, we strongly recommend taking these steps:

- Download or save any brand assets you may need in the future — logos, brand colours, typography, or guidelines.
- Check whether the client is referenced in any active reports by going to **Left sidebar → Reports** and reviewing your projects list. Update or delete any linked reports separately.
- Let any teammates who share your account know, as the removal affects your entire workspace.

# **🗑️ How to Remove a Client Vault**

1. Go to Brand Vault: top-right **More Features** menu (grid icon, next to your account menu) → **Brand Vault**.
2. Locate the client vault you want to remove from the vault list.
3. Click the **three-dot menu (⋮)** on the client's vault card.
4. Select **Delete** from the dropdown options.
5. A confirmation prompt will appear — read it carefully, then click **Delete** to confirm.

The vault and all its contents are permanently removed from your account as soon as you confirm.

# **📁 Is There an Archive Option?**

Brand Vaults does not currently offer a dedicated archive feature. Removing the vault is the only way to offboard a client from Brand Vaults. If you need to retain a copy of the client's brand data for future reference, export or save all relevant assets **before** deleting the vault — once it is removed, the data cannot be restored.

# **📊 Updating Reports After Removal**

Removing a client from Brand Vaults does **not** automatically remove them from any reports you have already built. To clean up related report projects, go to **Left sidebar → Reports** and update or delete the relevant report projects from there.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.