If you deleted or edited a BrandVault image, video, or an entire BrandVault and still see it referenced in your 'Ask' (bv\_ask) AI search results, this is a known issue with a fix already in our release pipeline. This article explains what is happening and how to get your account flagged for follow-up.

## 🔍 What's Happening in BrandVault 'Ask' Search

BrandVault's 'Ask' feature (bv\_ask) uses stored content chunks to generate AI answers. When you delete or modify certain assets, some of those chunks can be left behind, so the 'Ask' results still reference content that no longer exists or has changed.

You may notice one or more of the following:

- **Deleted content still appears:** images, YouTube videos, or whole BrandVaults you removed are still cited in 'Ask' answers.
- **Outdated or broken references:** 'Ask' results point to assets you already modified, showing stale details.
- **Duplicate references after alt text changes:** regenerating an image's alt text can surface two results that point to the same asset.

### Who Is Affected

This affects customers who use the BrandVault 'Ask' (bv\_ask) AI search feature and who have recently deleted or edited BrandVault images, videos, or BrandVaults, or regenerated image alt text.

## 🛠️ Workaround for Stale BrandVault 'Ask' References

There is no self-serve workaround available at this time. Deleting or re-editing the asset again will not clear the orphaned reference, because the leftover chunk needs to be removed on our side.

The upcoming fix will clear these orphaned references automatically once it ships, so no manual cleanup will be required from you.

## 📡 Engineering Status for the BrandVault 'Ask' Cleanup Fix

Our team is aware of this issue and a resolution is already in the release pipeline. The fix will automatically clean up the orphaned content chunks left behind after BrandVault image, video, or BrandVault deletions and alt text regeneration.

After the fix ships, deleted and modified content will stop appearing in your 'Ask' results, and duplicate references from alt text changes will be removed.

## 📞 When to Contact Search Atlas Support

Reach out to our support team if the stale 'Ask' results are actively affecting your work and you would like priority follow-up. We can flag your account so it is reviewed once the fix is released.

When you contact us, please include:

- The BrandVault name where you see the stale results.
- Whether the affected content is an image, a video, or a full BrandVault.
- An example 'Ask' query that returns the outdated or duplicate reference.

You'll receive confirmation that your account has been flagged for follow-up.

**🎯 Your team isn't alone on this — we're actively on it. The fix to clear these orphaned BrandVault 'Ask' references is on the way, and reaching out to support ensures your account is reviewed as soon as it ships.**