A Brand Vault sync error can incorrectly map asset URLs and social profile data, removing or misassigning your logo, images, and social profile URLs in the Style Guide and Knowledge Graph. Contact Search Atlas Support to request priority escalation and engineering-level data restoration.

## 🔍 Symptoms of the Brand Vault Sync Mapping Error

A backend sync mapping error in Brand Vault incorrectly assigns asset URLs and social profile data to the wrong fields during a sync. This affects both the **Style Guide** and **Knowledge Graph** sections of your Brand Vault.

**You are likely affected if, after a Brand Vault sync, you see any of the following:**

- Your brand logo is missing from the Style Guide.
- 50 or more images are missing from the Style Guide.
- Social profile URLs in the Knowledge Graph are incorrectly mapped or removed entirely.

## 🛠️ How Search Atlas Restores Affected Accounts

Accounts that report this issue through support are escalated to engineering for priority data restoration. Here is what happens after you contact support:

1. You contact support and describe the missing logos, images, or social profile URLs after the sync.
2. Your support agent escalates your account directly to the engineering team.
3. Engineering corrects the sync mapping and restores your missing assets.
4. Your logo, images, and social profile URLs are verified and confirmed restored.

Support escalation is the only reliable path to restoration. Re-uploading assets or manually editing social profile fields does not fix the underlying sync mapping error.

## 📞 How to Request Priority Data Restoration

Contact Search Atlas Support immediately if any of the following apply:

- Your logo, images, or social profile URLs are missing or incorrect after a Brand Vault sync.
- You need confirmation that your account has been flagged for priority restoration.
- You have an urgent business need that requires immediate remediation.

When you reach out, include your **account name** and a clear description of the affected assets. Your support agent will escalate your account to engineering and coordinate data restoration as quickly as possible.

**🎯 Once you contact Search Atlas Support with your account name and a description of the missing assets, your case will be escalated to engineering for priority restoration of your logo, images, and social profile URLs.**