## **📌 Overview**

Some customers on plans that already include the Google Ads integration occasionally see a separate charge for this addon. This can also happen when joining a new area, such as the Platinum workspace, where the system may prompt for a payment that is already covered by your subscription. This article explains why this occurs and how to get any incorrect charge reversed quickly.



## **❓ Why This Charge Happens**

The Google Ads integration is bundled into several plans, including the Agency plan. A duplicate or unexpected charge usually appears for one of the following reasons:

- **Plan recognition delay:** The platform may not immediately recognize that your current plan already includes the addon.
- **New workspace access:** When you join a new area like Platinum, the checkout flow may present the addon as a separate purchase even though it is included.
- **Billing overlap:** A recent upgrade or plan change can briefly cause both the old and new billing items to display.

In each case, you should **not** be required to pay twice for an addon that is part of your subscription.  


## **✅ Confirm What Your Plan Includes**

Before requesting a refund, confirm that the Google Ads integration is part of your plan:

1. Log in to the platform.
2. Open the **Billing → Plans & Top-ups** section from your account menu.
3. Review your active plan and its included features.
4. Check whether the Google Ads integration is listed as an **Add-on (paid)** rather than as included.

If the integration is listed as included but you were still charged the addon fee, the charge qualifies for a refund.  


## **🧾 How to Request a Refund**

To have an incorrect Google Ads addon charge reversed, gather a few details and reach out through live chat:

1. Note the **date** and **amount** of the charge (for example, $199).
2. Identify the **plan** you are subscribed to (for example, the Agency plan).
3. Take a screenshot of the charge from your billing history if possible.
4. Start a live chat and share these details with our team.

Our team will verify your plan, confirm the duplicate charge, and process the refund to your original payment method. Refunds are typically reviewed promptly once the details are confirmed.



## **🚫 Avoid Paying Again to Access a New Area**

If you are prompted to pay for the Google Ads addon while joining a new area such as Platinum, do not complete that payment if your plan already includes the integration. Instead:

- Close the payment prompt without confirming the charge.
- Verify your included features under **Billing → Plans & Top-ups**.
- Contact us through live chat so we can grant access without an extra payment.

This prevents a second charge from being created and avoids the need for a refund altogether.

## **⏱️ What to Expect After Your Request**

Once you submit your refund request, our team will:

- Confirm your current plan and its included features.
- Locate the incorrect charge in your billing history.
- Process the refund and remove any duplicate addon billing going forward.

You will be notified once the refund has been issued. The funds may take a few business days to appear, depending on your payment provider.  


## **💬 Need More Help?**

If you need further assistance, click the chat icon in the bottom-right corner of the platform and type "**Human Teammate**" to start a live chat with a member of our team.