If you are registering a second account in Search Atlas and selecting **Agency** or **Brand** sends you to the `/pricing` page instead of the Choose Plan page, contact Search Atlas support — a human agent will complete your setup right away.

## 🔍 What's Happening

When you add a second (or additional) account to your Search Atlas profile, the registration flow does not reach the Choose Plan page as expected.

**Symptoms:**

- You start the second-account registration and reach the account-type selection step.
- You select **Agency** or **Brand**.
- Instead of landing on the **Choose Plan** page, you are redirected to the `/pricing` page.
- The `/pricing` page does not continue the second-account registration flow, so the new account cannot be finalized.

**Who is affected:** Customers who already have one Search Atlas account and are trying to register a second or subsequent account using the Agency or Brand account type.

**Scope:** Only the **Agency** and **Brand** account-type selections trigger the redirect. Other account types are unaffected, based on the scope of CB-808.

## 🛠️ Workaround: Contact Support

There is **no self-service workaround** for this issue at this time.

Because the `/pricing` redirect blocks the second-account registration flow — and plan selection has billing implications — a Search Atlas support agent must complete the new account setup with you directly.

## 📡 Engineering Status

The engineering team has built a fix. It is pending deployment to production.

- **Status:** Fix complete — awaiting release to production. Once deployed, the redirect will resolve automatically; no action is required from you after release.
- **Impact:** Second-account registration via the Agency or Brand account type cannot be completed through the standard self-service flow until the fix is live.
- **What to do now:** Contact Search Atlas support so an agent can complete your new account setup right away.

Once the fix is released, you will be able to complete second-account registration without contacting support. This article will be updated when the standard registration flow is restored.

## 📞 How to Contact Search Atlas Support

Contact Search Atlas support if all of the following are true:

- You are registering a second or additional Search Atlas account.
- You selected **Agency** or **Brand** as the account type.
- You were redirected to the `/pricing` page instead of the **Choose Plan** page.

**Steps to reach support:**

1. Open the in-app chat from your Search Atlas dashboard.
2. Tell the agent you are registering a **second account** and were redirected to `/pricing`.
3. Share the account type you selected (**Agency** or **Brand**) and the plan you want.

An agent will send you a direct link to the correct plan selection step or complete the account configuration for you, including any billing details.

**🌀 The fix is built and awaiting production release. Until then, contact Search Atlas support and an agent will complete your second account setup right away.**