## 🔍 Overview

Some Search Atlas customers received a promotional offer granting unlimited AI article credits for a limited time — for example, through an AI Summit event or a special promo code. This article explains how these promotions work, why your credits may have stopped, and what steps to take next.



## 📋 How Promotional AI Credit Offers Work

Unlimited AI article credit promotions are **time-limited**. Key things to know:

- The promotion has a clearly defined **expiry date** (for example, end of May or end of June depending on the offer you received).
- Once that date passes, the promotional credits are automatically removed from your account.
- Your account then reverts to the AI credit allocation included in your active subscription plan.
- Promotional credits are **not rolled over** or converted to paid credits after expiry.

## ⚠️ Common Reasons Credits Stop Working

If your AI article credits disappeared or the platform will not let you create new articles, one of the following is likely the cause:

- **The promotion end date has passed.** Promo credits (such as those tied to the *UNLIMITEDQUOTAMAY\_SO* code or AI Summit offer) were removed at the close of the promotional period.
- **Your subscription billing lapsed.** If a billing event failed or your plan expired, available top-up credits may appear locked until the account is in good standing.
- **Bulk-deleted articles did not recalculate credits.** In some cases, articles deleted through the front-end bulk-delete dialog did not immediately return credits to your quota. This is a known issue that has been resolved, but older accounts may have been affected.
- **A promo code conflict.** Applying a new promo code while an older one was still active could have caused one to override the other without applying correctly.

## 🛠️ Steps to Troubleshoot

1. **Check your current credit balance.** Go to **Left sidebar → Content** and open any tool such as the **Content Genius** page. Your remaining credits are displayed at the top of the screen.
2. **Confirm the promotion end date.** Review the original email, event materials, or checkout page where the promo was advertised. The expiry date is listed there.
3. **Verify your subscription is active.** Visit your account billing settings to confirm your current plan is active and no payment issues are pending.
4. **Try refreshing your session.** Log out of Search Atlas completely, clear your browser cache, and log back in. In some cases, credit totals do not update until the session is refreshed.
5. **Check if deleted articles affected your quota.** If you recently bulk-deleted articles and your credits did not return, this may need to be corrected on the back end. Contact support using the steps below.

## 📊 What Happens After the Promo Ends

Once your promotional unlimited credits expire, you can continue creating AI articles using the credits included in your subscription plan. If you need more credits than your plan provides, you have two options:

- **Upgrade your subscription plan** to one with a higher monthly AI credit allowance.
- **Purchase an AI credit top-up** if that option is available on your current plan.

To explore upgrade options, click your avatar in the top-right corner, select **Billing**, and open the **Plans & Top-ups** tab (Billing).



## 💬 Still Need Help?

If you believe your credits were removed before the agreed promotion end date, or if your credits are still not working after following the steps above, our team can investigate your specific account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

When you reach out, please have the following ready to speed up the resolution:

- The promo code or offer name you used (for example, *UNLIMITEDQUOTAMAY\_SO*)
- The end date you were quoted for the promotion
- A screenshot of your current credit balance or the error message you are seeing
- The email address associated with your Search Atlas account