## 🔍 Overview

If you are on a **Pro Yearly Plan** and noticed an unexpected **$199 charge** on your billing statement, you are not alone. This charge was the result of a billing system error that affected a small number of yearly plan subscribers. Search Atlas has identified the root cause and resolved the issue. If you were affected, you are entitled to a full refund of the incorrect charge.



## ⚠️ Why Did This Happen?

The unexpected charge was caused by a technical error in our billing infrastructure. During a billing system migration, a small subset of yearly plan customers were incorrectly billed as if they were on a monthly cycle. This resulted in an unintended **$199 charge** appearing on top of your existing yearly subscription. This was not an intentional billing action, and we sincerely apologise for the inconvenience.



## ✅ Am I Affected?

You are likely affected if all of the following are true:

- You are subscribed to the **Pro Yearly Plan**.
- You received a charge of **$199** outside of your normal yearly renewal date.
- You did not make any plan changes or add-on purchases around the time the charge appeared.

If you are unsure whether the charge is related to this issue or to a legitimate plan change, check your billing history inside the platform by clicking your **avatar** in the top-right corner and opening **Billing** (Billing page) before reaching out.



## 💰 How to Request a Refund

1. Log in to your **Search Atlas** account.
2. Click your **avatar** in the top-right corner and open **Billing** (Billing page), then take note of the charge date and amount.
3. Open the chat widget in the bottom-right corner of the platform.
4. Type **human teammate** to be connected with a member of our support team.
5. Share your charge date and the amount, and request a refund for the incorrect $199 billing.

Our team will verify the charge against your account and process the refund as quickly as possible. Refunds typically appear on your original payment method within **5–10 business days**, depending on your bank or card issuer.



## 🛡️ Is My Account Still Active?

Yes. This billing error had no impact on your account access or subscription status. Your **Pro Yearly Plan** remains active, and all features continue to be available to you without interruption. No action is needed on your part to maintain your subscription.



## 🚫 Will This Happen Again?

Our engineering team has identified the root cause and deployed a fix to prevent duplicate or erroneous charges from occurring in the future. Additional safeguards have been added to our billing migration process to catch discrepancies before they reach customers. We are committed to maintaining transparent and accurate billing at all times.



## 🙋 Still Have Questions?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.