# **🔍 What Is This Error?**

When you install the **Search Atlas pixel** instead of the **white-label pixel**, OTTO cannot verify your domain. This triggers a **wrong-domain error** that prevents Atlas Brain from deploying any SEO fixes to your site — including on platforms like GoHighLevel.

The two pixels look similar during installation, but OTTO's domain-verification logic is strict: it only accepts the white-label pixel tied to your specific account. Using the default Search Atlas pixel causes a mismatch between the pixel's registered domain and the domain OTTO is trying to manage.

# **⚙️ Why This Happens**

- The Search Atlas pixel is a **generic, platform-level pixel** not linked to your white-label domain.
- The white-label pixel is **generated specifically for your account** and contains a unique identifier that OTTO uses to confirm domain ownership.
- Installing the wrong pixel means OTTO's verification check fails every time, regardless of where (GoHighLevel, WordPress, or any other CMS) the pixel is placed.

# **🚀 How to Fix It — Step by Step**

1. **Go to OTTO in the left sidebar** by clicking **OTTO SEO → All Sites (SEO Automation)** (URL: `/seo-automation-v3`).
2. Select the website project that is showing the wrong-domain error.
3. Navigate to the **Pixel / Tracking** section within that project's settings.
4. Copy the **white-label pixel snippet** displayed there. This is the pixel unique to your account — do not use any snippet copied from general Search Atlas documentation or a different project.
5. Open your **GoHighLevel account** (or whichever platform hosts your site).
6. Locate the area where your current pixel is installed — typically in your site's **header scripts** or a dedicated tracking/scripts section.
7. **Remove the existing Search Atlas pixel snippet** in its entirety.
8. **Paste the white-label pixel snippet** you copied in step 4.
9. Save and publish the change so it goes live on your site.
10. Return to **OTTO SEO** in Search Atlas and trigger a **re-verification** for your domain. OTTO will re-scan for the pixel and, once it detects the correct white-label version, the wrong-domain error will clear automatically.

# **✅ How to Confirm the Fix Worked**

- The wrong-domain error banner disappears from your OTTO project dashboard.
- The pixel status changes to **Installed** (green indicator).
- Atlas Brain resumes queuing and deploying SEO optimisations to your site.

If the status still shows **Not Installed** after following the steps above, double-check that no caching layer (CDN, platform cache, or browser cache) is serving the old page. Clear all caches and trigger verification again.

# **💡 Tips to Avoid This Issue in Future**

- Always retrieve your pixel snippet directly from the **OTTO SEO** section of your specific project — never from generic setup guides or email instructions that may reference the standard Search Atlas pixel.
- If you manage multiple client sites, each project has its **own unique white-label pixel**. Do not reuse a pixel snippet across different domains.
- After any site migration or platform change, re-verify the pixel inside OTTO to ensure the snippet transferred correctly.

# **🙋 Still Seeing the Error?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.