# **💡 Why Details Matter**

When you reach out for technical help, describing your issue in detail helps our team understand what's happening and find a solution quickly. Vague requests like 'LIVE SUPPORT' or 'help' without context can cause delays because we won't know where to start troubleshooting.

# **🎯 What to Include in Your Support Request**

To get the fastest response, share these details:

- **What you were doing:** Which feature or page were you using when the issue occurred? (e.g., 'I was trying to generate content in OTTO SEO' or 'I was syncing my WordPress plugin')
- **What went wrong:** Describe what happened instead of what you expected. (e.g., 'The page got stuck on a loading screen' or 'I got an error message')
- **The error message (if any):** Copy and paste the exact error text you see on screen. (e.g., 'wp\_client\_error' or '500 Internal Server Error')
- **When it happened:** Roughly when did you encounter this? (e.g., 'This morning at 10 AM' or 'For the past 2 days')
- **What you've already tried:** Have you refreshed the page, cleared your browser cache, or tried a different browser? Let us know what worked or didn't work.

# **📝 Examples of Helpful Support Requests**

**Good example:** 'I'm trying to generate a blog post in OTTO SEO, but after I clicked Generate, the page got stuck showing a loading spinner for 15 minutes. I refreshed the page and the content wasn't created. The URL still shows /seo-automation-v3.'

**Less helpful example:** 'LIVE SUPPORT — not working'

# **🔧 Common Issues and How to Report Them**

If you're experiencing one of these problems, here's what to tell us:

- **Page is stuck or frozen:** Say which page, what action you took before it froze, and if you see a loading indicator or error.
- **Error message appeared:** Copy the exact text of the error, including any error codes or numbers you see.
- **Feature not working as expected:** Explain what you tried to do, what happened instead, and what you expected to happen.
- **Plugin or integration issue:** Tell us which plugin (e.g., WordPress), which action you were performing, and any error codes or messages that appeared.
- **Can't log in or authenticate:** Let us know if you see an error, if the page is blank, or if it seems to hang during login.

# **💬 How to Send Your Support Request**

When you're ready to describe your issue:

1. Open the chat widget in the bottom-right corner of the Search Atlas platform.
2. Type a clear description of what's happening (use the examples above as a guide).
3. Include any error messages, screenshots, or steps you've already tried.
4. Press Enter and wait for a response.

# **⏱️ What to Expect**

With clear details, our team can often diagnose and fix your issue in one conversation. Without specifics, we'll need to ask follow-up questions, which takes more time. Providing details upfront helps us serve you faster.

# **🆘 Ready to Get Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.