## 💬 Overview

If you need to speak with a real person on the Search Atlas support team, you can connect with a live teammate instantly — no phone calls or emails needed. Everything happens through the chat widget built directly into the platform.



## 🛠️ How to Connect with a Live Agent

1. Log in to your **Search Atlas** account.
2. Look for the **chat widget icon** in the **bottom-right corner** of any page inside the platform.
3. Click the icon to open the chat window.
4. Type **human teammate** and send the message.
5. You will be connected with a member of our support team.

Our team is available to help with any question — whether it is a technical issue, a billing concern, or general guidance on using Search Atlas features.



## 💡 Tips for Faster Support

- **Describe your issue upfront.** Once connected, share as much detail as possible — for example, what you were trying to do, what happened, and any error messages you saw. This helps the team resolve your issue faster.
- **Include your project or account details.** Mentioning the specific feature, project name, or URL you were working with speeds up the troubleshooting process.
- **Be specific about your goal.** Let the team know what outcome you are looking for so they can point you to the right solution quickly.

## ❓ Frequently Asked Questions

**Is there a phone number or email I can use?**

No. The live chat widget inside the platform is the only support channel. This allows our team to respond faster and keep a record of your conversation for follow-up.

**What are the support hours?**

Our team works to respond as quickly as possible. Once you type **human teammate** in the chat, a team member will be with you as soon as one is available.

**What if the chat widget is not visible?**

Try refreshing the page or clearing your browser cache. If the widget still does not appear, try opening the platform in a different browser or disabling any browser extensions that may block chat widgets.



## 📞 Need Further Assistance?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.