## 🔍 Overview

If you purchased the **VIP** or **Platinum** tier for the Agentic Marketing Summit and have not received your **300 Hyperdrive Credits (HDC)** or your **nearly unlimited Search Atlas access** for the summit period, this article explains the most common causes and what to do next.



## ✅ What You Should Receive

- **VIP tier:** Access to summit content and a Hyperdrive Credits allocation as confirmed at purchase.
- **Platinum tier:** All VIP benefits plus nearly unlimited Search Atlas platform access for the duration of the summit period, and 300 Hyperdrive Credits.

## ⚠️ Common Reasons Benefits May Not Appear

Several known issues have been identified and resolved on our end. Understanding which one affected your account can help you confirm the fix has been applied.

- **Dual-tier checkout conflict:** Customers who purchased both VIP and Platinum through the Spiffy checkout experienced a stacking issue that prevented promo codes and HDC from being allocated correctly. This has been fixed.
- **White Label legacy accounts:** Customers on legacy White Label plans who completed the Spiffy checkout received multiple active subscriptions instead of a single upgraded plan. This caused promo codes and Hyperdrive Credits to not be assigned. This issue has been resolved.
- **Hyperdrive Credits disappearing outside billing cycle:** A platform bug caused bulk-purchased and invoiced Hyperdrive Credits to drop from accounts unexpectedly between billing cycles. This has been patched. If your credits disappeared after initially appearing, this was the likely cause.
- **Delayed provisioning:** In some cases, benefits take up to 24 hours to appear after a successful purchase due to processing time between the checkout system and your Search Atlas account.

## 🛠️ Steps to Check Your Account

1. Log in to your **Search Atlas** account and navigate to **Billing → Plans & Top-ups**.
2. Check your **Hyperdrive Credits balance** — it should reflect 300 credits if you purchased a qualifying tier.
3. Verify that your subscription plan shows the **PRO Plan Subscription** on the **Plans & Top-ups** page, not a legacy or duplicate plan.
4. If your purchase was made within the last **24 hours**, wait for provisioning to complete and then refresh your account.
5. If more than 24 hours have passed and credits or access are still missing, proceed to contact support using the steps below.

## 📋 Information to Have Ready Before Contacting Support

To speed up resolution, gather the following before reaching out:

- The **email address** used to complete your summit purchase.
- Your **order confirmation number** or receipt from Spiffy checkout.
- A screenshot of your current **Hyperdrive Credits balance** in the platform.
- The **date and time** of your purchase.
- Whether you are on a **legacy White Label plan** or a standard Search Atlas subscription.

## 💡 Additional Notes

If you noticed **broken images** on the Platinum summit bonus page, this was a display issue caused by incorrectly encoded image filenames. It has been resolved. Refreshing the page or clearing your browser cache should restore all bonus artwork images correctly.

Hyperdrive Credits allocated as part of your summit purchase are separate from any credits included in your standard monthly plan. Both should appear in your account balance simultaneously.



## 🙋 Still Need Help?

If you have followed the steps above and your Hyperdrive Credits or Platinum access are still missing, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.