## 🔍 Overview

When you purchase a top-up (for example, additional OTTO AI credits or other add-ons), the system may initially generate a **receipt** rather than a full invoice. A full invoice includes your company name, billing address, and VAT number — details that are required for business accounting and tax purposes.

This article explains why this can happen, what information is captured on a full invoice, and how to get the correct document for your records.



## 📄 Receipt vs. Full Invoice — What Is the Difference?

- **Receipt:** Confirms that a payment was received. It shows the charge amount, date, and a transaction reference, but it does not include recipient or company details.
- **Full Invoice:** A formal billing document that includes your company name, billing address, VAT number (if applicable), and a sequential invoice number. This is the format required for most business expense claims and tax filings.

Plan charges (your regular monthly or annual subscription) are issued as full invoices by default. Top-up charges — one-time purchases made outside your regular billing cycle — have historically been issued as receipts in some cases. This is a known limitation that our engineering team has addressed in a recent platform update.



## ⚙️ Why Your Top-Up May Show as a Receipt

Top-up charges are processed differently from subscription charges. In some cases, the billing system did not automatically attach your saved company details to the top-up document. As a result, the PDF available in your billing history appeared as a simple receipt without recipient information.

Following a platform update, **new top-up invoices now display your billing address and VAT number** in the PDF, matching the format used for plan charges. If you have an older top-up charge that still shows as a receipt, our support team can issue the correct document manually.



## ✅ How to Check Your Current Invoice Details

1. Log in to your Search Atlas account.
2. Click your avatar in the top-right corner and select **Billing**.
3. Locate the top-up charge in your invoice or payment history.
4. Click the download or view icon next to the charge to open the PDF.
5. Check whether your company name, billing address, and VAT number appear on the document.

If those details are present, your invoice is complete and ready for use. If the document still appears as a plain receipt, follow the steps in the next section.



## 🛠️ How to Request a Full Invoice for a Top-Up Charge

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to be connected with a member of our team.
3. Provide the following information so we can locate and correct your document quickly:

   - Your account email address
   - The invoice or charge number (for example, Invoice #42785)
   - The charge amount and approximate date
   - Your company name, billing address, and VAT number as they should appear on the invoice
4. Our team will verify the charge and issue a corrected full invoice to you directly.

## 💡 How to Make Sure Future Top-Up Invoices Are Complete

To ensure your company details appear automatically on all future invoices — including top-ups — keep your billing information up to date in the platform:

1. Click your avatar in the top-right corner, select **Billing**, then go to **Billing Information**.
2. Confirm that your **company name**, **billing address**, and **VAT number** are saved correctly.
3. Save any changes.

Once your billing profile is complete, the platform will attach these details to every new invoice generated, including one-time top-up charges.



## ❓ Frequently Asked Questions

- **Can I get a full invoice for multiple past top-up charges at once?** Yes. When you contact support, you can request corrections for more than one charge in the same conversation. Please provide all relevant invoice numbers.
- **Will the invoice number change if a corrected document is issued?** No. The original invoice number is retained. Only the recipient and company details are added to the document.
- **My VAT number is not showing even though I saved it. What should I do?** Contact support via the chat widget. Our team can verify that your VAT number is correctly stored and applied to your account.

## 💬 Need Further Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.