## 🔍 What This Article Covers

Some customers who purchased the **VIP plan** expected it to include **unlimited quota** based on promotional messaging they saw in ads or through the chatbot. This article clarifies what the VIP plan actually includes, why this confusion may have occurred, and what your options are if the plan does not meet your needs.



## 📊 What Quota Does the VIP Plan Include?

The **VIP plan** comes with a generous but defined quota allocation — it does **not** include unlimited quota. **Unlimited quota is a feature exclusive to the Platinum plan.**

- **VIP plan:** Fixed monthly quota (not unlimited)
- **Platinum plan:** Unlimited quota included

If you require unlimited quota, upgrading to the **Platinum plan** is the path that unlocks that feature.



## ⚠️ Why Did Some Messaging Suggest Unlimited Quota?

We understand this has caused genuine confusion. During certain promotional periods — including a May Challenge promotion — some ads and chatbot flows incorrectly referenced unlimited quota in connection with the VIP plan. Our team has since corrected that messaging and updated the relevant promotional flows to accurately reflect what each plan includes.

We sincerely apologize if you made a purchasing decision based on inaccurate information. That is not the experience we want for our customers.



## 💳 Your Options If VIP Does Not Meet Your Needs

If the VIP plan does not include the features you were expecting, you have two main options:

1. **Upgrade to Platinum:** The Platinum plan includes unlimited quota and all VIP plan features. Our support team can discuss pricing and any available credits that may offset the cost difference.
2. **Request a refund:** If you purchased the VIP plan based on the expectation of unlimited quota and that feature is not available to you, you may be eligible for a refund. Our team reviews refund requests on a case-by-case basis, taking into account the circumstances of your purchase.

## 🛠️ How to Request a Refund or Get Help

To discuss a refund or explore your upgrade options, please reach out directly through the platform's live chat. A member of our team will review your account, confirm the details of your purchase, and work with you toward a fair resolution.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.



## ✅ Quick Summary

- Unlimited quota is available on the **Platinum plan only** — not VIP.
- Promotional messaging that suggested otherwise has been corrected.
- If you were misled, you may be eligible for a **refund** or a **credit toward Platinum**.
- Contact support via the **chat widget** to resolve your specific situation.