## 🔍 What Is This Error?

When you try to add a site in **Site Explorer** (found at **Left sidebar → Site Metrics**), you may see a message like:

- *"You have hit the limit by adding 0 projects. Please upgrade your plan to create more."*

This error can appear even when you believe you have available project slots. It is a known quota synchronisation issue that can occur after a plan downgrade or, in some cases, after plan changes of any kind. The good news: your data is safe and this is fixable.



## ⚙️ Why Does This Happen?

When your account moves to a lower-tier plan, the system sometimes fails to correctly reassign your **Site Explorer project quota**. As a result, your quota counter displays **0 available slots** even though your current plan should allow more. This is a backend synchronisation issue — it does not reflect your actual entitlement under your plan.



## ✅ Steps to Resolve the Error

1. **Confirm your current plan.** Go to your account billing or subscription settings and verify which plan is active. Make note of how many Site Explorer projects your plan is supposed to include.
2. **Check your existing saved projects.** Navigate to **Left sidebar → Site Metrics** and review any projects already listed. If the count shown is lower than your plan limit, the quota is out of sync.
3. **Refresh your session.** Log out of Search Atlas completely, then log back in. Occasionally a fresh session triggers a quota re-check.
4. **Wait a short time and retry.** Quota updates can take a few minutes to propagate after a plan change. Wait 5–10 minutes, then try adding your site again.
5. **Contact support if the error persists.** If you have completed the steps above and still see the zero-quota error, this requires a manual quota correction on our end. See the section below for how to reach us.

## 📋 Information to Have Ready for Support

To help our team resolve your issue as quickly as possible, please have the following details available before opening a chat:

- Your **account email address**
- The **plan name** you are currently on (e.g. Starter, Pro, Agency)
- The **date your plan was changed** or downgraded
- A **screenshot** of the error message, if possible
- The **number of Site Explorer projects** currently showing in your account

## 🚫 What Not to Do

- **Do not upgrade your plan** solely to bypass this error — the issue is a quota sync problem, not a genuine plan limitation.
- **Do not delete existing projects** hoping to free up space. Because the quota counter is already showing 0, removing projects will not resolve the underlying sync issue.

## 💡 Additional Notes

This issue has been identified and resolved in our engineering systems for most affected account types. However, accounts that were downgraded during a specific window may still experience the incorrect quota display until a manual correction is applied. Our support team can apply this fix in minutes once they locate your account.



## 🙋 Still Need Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.