# **🔍 Overview**

Some customers have noticed unexpected top-up charges for OTTO seats on their invoices — even when their seat usage appears to be within their plan limits. This article explains the most common causes of these charges and what steps to take to resolve them.

# **⚙️ What Is an OTTO Seat Top-Up Charge?**

OTTO seats represent the number of websites you can actively manage with OTTO SEO automation. When the number of active OTTO sites on your account reaches your plan's included seat count, adding another site is blocked and you'll be prompted to purchase additional OTTO site slots. Once you explicitly purchase a top-up (or an admin provisions it), it becomes a recurring monthly add-on that renews automatically each billing cycle until you cancel it or cancel your main plan.

However, in some cases these charges can appear incorrectly due to known billing issues, including:

- **Deactivated sites still counted as active:** A site you removed through self-service may not have been properly deregistered in the billing system, causing it to continue consuming a seat.
- **Duplicate proration charges:** A known technical issue can cause a single upgrade or top-up event to generate more than one charge on the same billing cycle.
- **Legacy billing discrepancies:** Accounts previously enrolled in promotional pricing (such as the UNLIMITEDQUOTASOFEB promotion) may have experienced seat and quota accounting errors when that promotion ended.

# **📊 How to Check Your Current OTTO Seat Usage**

1. In the left sidebar, click **OTTO SEO → SEO Automation** (URL: `/seo-automation-v3`).
2. Review the list of sites shown as active under OTTO SEO management.
3. Compare this number against the seat count displayed on your plan (for example, **5/8 seats used**).
4. If you see sites listed as active that you have already removed, or if your active site count does not match what is being billed, you are likely affected by one of the issues described above.

# **🛠️ What to Do If You Were Incorrectly Charged**

If your invoice includes top-up charges that do not match your actual OTTO seat usage, please follow these steps:

1. **Take a screenshot** of your current OTTO site list inside OTTO SEO → SEO Automation (`/seo-automation-v3`).
2. **Note the charge amount and date** from your invoice or billing history.
3. **Contact our support team** using the live chat widget (see below) so we can review your account, confirm the discrepancy, and process a refund for any charges you were not responsible for.

Our team can investigate duplicate billing events, remove incorrectly active sites from your seat count, and issue reimbursements for verified overcharges.

# **💡 Preventing Unexpected Top-Up Charges**

- After removing an OTTO site, allow up to 24 hours and then verify it no longer appears in your active site list inside OTTO SEO → SEO Automation.
- Review your seat usage regularly by visiting **OTTO SEO → SEO Automation** in the left sidebar.
- If you are approaching your plan's seat limit and do not intend to add more sites, avoid activating OTTO on additional domains until you have capacity available.
- If you received communication about the end of the UNLIMITEDQUOTASOFEB promotion, review your plan to confirm your seat allotment reflects your current subscription.

# **🙋 Need Further Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.