# **🧭 Overview**

Your OTTO site quota determines how many websites you can activate and manage under OTTO SEO. You can increase this quota by purchasing **OTTO Site Top-Ups**. Occasionally, customers notice a discrepancy between the number of top-ups purchased and the site count shown in the platform. This article explains how quota counting works, what causes mismatches, and what steps to take if your purchased top-ups are not reflected correctly.

# **📊 How OTTO Site Quota Is Calculated**

Your total OTTO site quota is the sum of two components:

- **Base quota:** The number of OTTO sites included in your current subscription plan.
- **Top-up quota:** Any additional sites you have purchased separately as top-ups.

For example, if your plan includes 16 OTTO sites and you purchase a top-up of 5 additional sites, your expected total should be 21 sites. The quota counter in the platform should reflect this combined total.

# **⚠️ Why You May See a Quota Mismatch**

A small number of customers have reported quota counts that do not match their expected total after purchasing a top-up. Known causes include:

- **Under-allocation on recurring top-ups:** A resolved issue caused recurrent top-up purchases to allocate fewer sites than purchased (for example, a +1 top-up adding only 0 net sites after a prior increment).
- **Quota loss after a plan change:** Upgrading or downgrading your subscription plan could, in some cases, cause previously purchased top-up quota to be partially or fully lost. This affected both legacy and new billing customers.
- **Display mismatch on the billing dashboard:** The billing dashboard previously showed incorrect quantities and unit prices for OTTO top-up line items, making it difficult to verify what was actually purchased versus what was applied.
- **Entitlement divergence:** In some cases, the quota stored internally did not match the entitlement shown to the customer, leading to a visible count that was lower than what was paid for.

The engineering team has resolved the majority of these issues. If you are still seeing an unexpected quota count, the steps below will help you verify and escalate your case.

# **🔍 How to Check Your Current OTTO Site Quota**

1. In the left sidebar, click **OTTO SEO → All Sites (SEO Automation)** to open the OTTO SEO dashboard (URL: **/seo-automation-v3**).
2. Look for the site usage counters, which show separate **Active** and **Deep Frozen** counts (not a single used / total counter).
3. Compare this total against what you expect based on your plan and any top-up purchases.

# **🧾 How to Verify Your Top-Up Purchases**

1. Navigate to **Avatar → Billing → Plans & Top-ups: OTTO SEO** from the top-right avatar (Account Menu).
2. Review line items for any entries labelled **OTTO Sites (Top Up)**.
3. Note the quantity and date of each top-up purchase.
4. Add the top-up quantities to your base plan quota and compare the total to what the platform is currently showing.

If the billing dashboard shows an inconsistent quantity or unit price for a top-up, take a screenshot of the line item — this will help the support team investigate faster.

# **🛠️ What to Do If Your Quota Is Incorrect**

If you have confirmed that your purchased top-ups are not reflected in your current site quota, follow these steps:

1. Note your **current site count** as displayed in the OTTO SEO dashboard.
2. Note the **top-up quantities** and purchase dates from your billing history.
3. Calculate the **expected total** (base plan sites + all top-up sites).
4. Contact support using the live chat widget (see below) and share these details so the team can apply a manual correction if needed.

# **💡 Tips to Avoid Quota Issues**

- **Before changing your plan,** contact support to confirm how an upgrade or downgrade will affect your existing top-up quota. Plan changes are a known trigger for quota loss.
- **After purchasing a top-up,** refresh the OTTO SEO dashboard and verify the site count increased by the expected amount before activating new sites.
- **Keep a record** of your top-up purchase confirmations and billing receipts in case a discrepancy needs to be investigated.

# **🙋 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.