# **🔍 Overview**

If you are on the annual PRO plan and expect to see 4 OTTO Sites but your dashboard shows fewer — or your **Active Sites** count under OTTO SEO does not match your total quota — a **deepfrozen OTTO Site** is almost always the reason. This article explains how deepfreeze affects your quota display and how to confirm everything is working as expected.

# **🧊 What Is a Deepfrozen OTTO Site?**

Deepfreeze is a state you can apply to an OTTO Site to pause all OTTO SEO activity on that site without permanently removing it from your account. A deepfrozen site is not actively optimised, but it **still occupies one slot in your OTTO Sites quota**. This is by design — the site remains attached to your account and can be reactivated at any time.

# **📊 How Deepfreeze Affects Your Quota Display**

Your OTTO Sites quota and your Active Sites count are two different numbers, and deepfrozen sites cause them to diverge. Here is what each figure represents:

- **OTTO Sites quota (e.g. 5 of 5 used):** The total number of OTTO Site slots consumed across all states — active, paused, and deepfrozen. A deepfrozen site counts toward this total.
- **Active Sites under OTTO SEO:** Only sites that are currently active and receiving OTTO SEO optimisation. Deepfrozen sites are excluded from this count.

This means if you have 5 OTTO Sites and 1 is deepfrozen, you will see **4 Active Sites** in OTTO SEO and your quota will show **5 of 5 used** — which can look like a discrepancy but is correct behaviour.

# **🗺️ Where to Check Your OTTO Sites and Their States**

1. In the left sidebar, click **OTTO SEO → All Sites (SEO Automation)** (URL: `/seo-automation-v3`).
2. Review the list of OTTO Sites displayed on the page.
3. Look for any site marked with a **deepfrozen** status indicator. Deepfrozen sites appear in the list but are not counted in the **Active Sites** total.
4. Add up all sites across every status — active, paused, and deepfrozen — to confirm the total matches your plan quota.

# **✅ How to Reconcile a Quota Discrepancy**

Before concluding there is a billing or entitlement issue, follow these steps:

1. Navigate to **OTTO SEO → All Sites (SEO Automation)** in the left sidebar.
2. Count every OTTO Site listed, regardless of its current state.
3. Check whether any site shows a **deepfrozen** status. If one or more sites are deepfrozen, that explains why your Active Sites count is lower than your quota total.
4. If the combined count of all sites — active, paused, and deepfrozen — equals your plan quota (e.g. 4), your account is correctly provisioned and no correction is needed.
5. If the total across all states is still lower than your entitled quota, there may be a genuine provisioning issue worth investigating further.

# **🔄 How to Unfreeze a Deepfrozen OTTO Site**

If you deepfroze a site unintentionally or want to reactivate it, you can restore it to active status directly from the OTTO SEO page:

1. Go to **OTTO SEO → All Sites (SEO Automation)** in the left sidebar.
2. Locate the deepfrozen site in your site list.
3. Select the site and choose the option to **unfreeze** or **reactivate** it.
4. Once reactivated, the site will reappear in your **Active Sites** count and OTTO SEO optimisation will resume.

Note that reactivating a deepfrozen site does not consume an additional slot — it simply transitions the existing slot back to an active state.

# **💡 Quick Reference: Quota Count Summary**

- **Active site:** Counts toward quota ✔ | Appears in Active Sites count ✔
- **Paused site:** Counts toward quota ✔ | Appears in Active Sites count ✗
- **Deepfrozen site:** Counts toward quota ✔ | Appears in Active Sites count ✗

# **🙋 Still Have Questions?**

If you have checked for deepfrozen sites and your total OTTO Site count across all states is still less than your plan entitlement, there may be a provisioning issue on our end. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.