## 💡 Overview

If you've purchased OTTO projects that you can't use with your current plan, or you've reached your Site Auditor quota limit, you may be eligible for a refund or a one-time quota reset. This article explains your options.



## 🤔 When You Might Need a Refund

You may request a refund if:

- You purchased OTTO projects but your current plan doesn't support the number of projects you bought
- You purchased projects within the last 30 days and haven't actively used them
- Your plan was downgraded or changed after your purchase, leaving purchased projects inaccessible

Refunds are processed back to your original payment method and typically appear within 5–7 business days.



## 📊 Requesting an OTTO Project Refund

To request a refund for unused OTTO projects:

1. Open the chat widget in the bottom-right corner of the platform
2. Type **human teammate** to connect with our support team
3. Provide the following information: purchase date, number of projects purchased, and reason for the refund request
4. Our team will review your request and process the refund if eligible

## 🔄 Understanding Site Auditor Quota Limits

Your plan includes a maximum number of Site Auditor pages you can crawl. This limit resets monthly. If you've reached your quota and need to add more projects, you have two options:

- **Upgrade your plan** to increase your monthly quota permanently
- **Request a one-time quota reset** (available in limited circumstances)

## ⚡ Requesting a One-Time Quota Reset

A one-time quota reset allows you to add new projects without upgrading your plan. This option is available if:

- You haven't used a quota reset in the current billing cycle
- You have a valid business reason (such as an unexpected client or project need)

To request a quota reset:

1. Go to your Home dashboard (left sidebar → Home)
2. Click **Quotas** to view your current Site Auditor usage
3. Open the chat widget in the bottom-right corner
4. Type **human teammate** and explain your situation
5. Our team will evaluate your request and reset your quota if approved

## ⚙️ Viewing Your Current Quotas

To check how many Site Auditor pages you've used this month:

1. Click **Home** in the left sidebar
2. Click the **Quotas** button to see your remaining pages and reset your plan details
3. If you're near your limit, consider planning your audits or upgrading your plan

## 📈 Upgrading Your Plan for More Quota

If you need permanent access to more OTTO projects or Site Auditor pages, upgrading your plan is the fastest solution. Upgraded plans take effect immediately and include higher monthly quotas. Contact our team via the chat widget to discuss which plan tier best fits your needs.



## ❓ Frequently Asked Questions

**Can I get multiple quota resets in one month?**  
No. One-time quota resets are limited to once per billing cycle. For ongoing needs, upgrading your plan is the best option.

**How long does a refund take?**  
Refunds typically process within 5–7 business days after approval, depending on your bank or payment provider.

**What happens to my OTTO projects if I downgrade my plan?**  
Projects that exceed your new plan's limit may become inactive. You'll need to either delete projects to stay within your quota or upgrade to restore access.

**Can I apply a refund as a credit toward an upgrade?**  
Yes. Contact our team via the chat widget to discuss how a refund can be applied to your account.



## 🆘 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.